|
|
|
|
HF5415.5 .V374 2013eb : Varghese, Danny.
|
|
|
|
Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide : a practical guide on how to
|
Bestseller
|
2013
|
|
|
HF5415.5 .W45 2008eb : Welsh, Ken.
|
|
|
|
Happy about customer service? : creating a culture of customer service excellence / by Ken Welsh.
|
Bestseller
|
2008
|
|
|
HF5415.5 .W582 1997eb : Williams, Colin C.,
|
|
|
|
Consumer services and economic development / Colin C. Williams.
|
Bestseller
|
1997
|
|
|
HF5415.5 .W585 2005 : Willingham, Ron,
|
|
|
|
Integrity service : treat your customers right, watch your business grow / Ron Willingham.
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.5 .Y33 2011eb : Yager, Jan,
|
|
|
|
Productive relationships : 57 strategies for building stronger business connections / Jan Yager.
|
Bestseller
|
2011
|
|
|
HF5415.5 .Y47 2009 : Yellin, Emily,
|
|
|
|
Your call is (not that) important to us : customer service and what it reveals about our world and ou
Moore Stacks:Available
|
Book
|
2009
|
|
|
HF5415.5 .Z34 2015 : Zafer, Alkhatani Saad,
|
|
|
|
Authentic customer centricity : a journey towards sustainable customer experience / Alkhatani Saad Za
|
Bestseller
|
2015
|
|
|
HF5415.5 .Z459 1997 : Zemke, Ron.
|
|
|
|
Coaching, knock your socks off service / Ron Zemke & Kristin Anderson.
Moore Stacks:Available
|
Book
|
1997
|
|
|
HF5415.5 .Z4595 2000 : Zemke, Ron.
|
|
|
|
Knock your socks off service recovery / Ron Zemke and Chip R. Bell.
Moore Stacks:Available
|
Book
|
2000
|
|
|
HF5415.5 .Z4595 2000eb : Zemke, Ron.
|
|
|
|
Knock your socks off service recovery / Ron Zemke, Chip R. Bell.
|
Bestseller
|
2000
|
|
|
HF5415.5 .Z53 2007 : Ziegenfuss, James T.
|
|
|
|
Customer friendly : the organizational architecture of service / James T. Ziegenfuss, Jr.
Moore Stacks:Available
|
Book
|
2007
|
|
|
HF5415.52 .B87 2005eb : Burke, Jack.
|
|
|
|
Get what you want : an industry insider shows you how to make good complaints, fix bad service and co
|
Bestseller
|
2005
|
|
|
HF5415.525
|
|
|
|
The customer loyalty loop : the science behind creating great experiences and lasting impressions / N
|
Bestseller
|
2016
|
|
Loyalty cards in the apparel industry in Germany and Spain.
|
Bestseller
|
2014
|
|
|
HF5415.525 .A44 2007eb : Alessandra, Anthony J.
|
|
|
|
The stairs of customer loyalty / Tony Alessandra.
|
Bestseller
|
2007
|
|
|
HF5415.525 .B87 2016 : Butscher, Stephan A.,
|
|
|
|
Customer loyalty programmes and clubs / Stephan A. Butscher.
|
Bestseller
|
2016
|
|
|
HF5415.525.C88 2015 : Cutting, Donna.
|
|
|
|
501 Ways to Roll Out the Red Carpet for Your Customers : Easy-to-Implement Ideas to Inspire Loyalty,
|
Bestseller
|
2015
|
|
|
HF5415.525 .G583 1999eb : Gitomer, Jeffrey,
|
|
|
|
Knock your socks off selling / Jeffrey Gitomer and Ron Zemke.
|
Bestseller
|
1999
|
|
|
HF5415.525 .H64 2013 : Hoffmann, Nicolas,
|
|
|
|
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs / Nicolas Hoffm
|
Bestseller
|
2013
|
|
|
HF5415.525 .L39 2004eb : Lawfer, Manzie R.,
|
|
|
|
Why customers come back : how to create lasting customer loyalty / Manzie R. Lawfer.
|
Bestseller
|
2004
|
|
|
HF5415.525 .L695 2006
|
|
|
|
Loyalty myths : hyped strategies that will put you out of business-- and proven tactics that really w
Moore Stacks:Available
|
Book
|
2006
|
|
|
HF5415.525 .S63 2003 : Sobel, Andrew,
|
|
|
|
Making rain : the secrets of building lifelong client loyalty / Andrew Sobel.
Moore Stacks:Available
|
Book
|
2003
|
|
|
HF5415.527 : Zareen, Arshi,
|
|
|
|
Customer Life Time Value / Arshi Zareen.
|
Bestseller
|
2021
|
|
|
HF5415.53
|
|
|
|
E-Business Service Level Agreements.
|
Bestseller
|
2016
|
|
Service level agreements : winning a competitive edge for support & supply services / Andrew Hiles.
|
Bestseller
|
2016
|
|
Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.
|
Bestseller
|
2016
|
|
|
HF5415.55
|
|
|
|
B2B relationship marketing management in trade fair activity / by Dariusz Siemieniako and Marcin Gȩb
|
Bestseller
|
2016
|
|
The intuitive customer : 7 imperatives for moving your customer experience to the next level / Colin
|
Bestseller
|
2015
|
|
Marketing : Principles of Customer-Centric Business Management.
|
Bestseller
|
2022
|
|
|
HF5415.55 .B37 2022 : Barlow, Janelle,
|
|
|
|
A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback
|
Bestseller
|
2022
|
|
|
HF5415.55 .H357 2009eb
|
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph R. Priester, editors.
|
Bestseller
|
2009
|
|
|
HF5415.55 .H36 2015
|
|
|
|
Handbook of brand relationships / Deborah J. MacInnis, C. Whan Park, Joseph W. Priester, editors.
|
Bestseller
|
2015
|
|
|
HF5415.55 .K384 2012 : Kotler, Philip.
|
|
|
|
FAQs on marketing : answers and advice by the guru of marketing / Philip Kotler.
|
Bestseller
|
2012
|
|
|
HF5415.55 .L56 2008 : Lindgreen, Adam.
|
|
|
|
Managing Market Relationships : Methodological and Empirical Insights.
|
Bestseller
|
2008
|
|
|
HF5415.55 .L67 2014eb : López, Santiago.
|
|
|
|
Value-based marketing strategy : pricing and costs for relationship marketing / Santiago Lopez.
|
Bestseller
|
2014
|
|
|
HF5415.55 .M326 2007eb : Mahajan, Gautam,
|
|
|
|
Customer value investment : formula for sustained business success / Gautam Mahajan.
|
Bestseller
|
2007
|
|
|
HF5415.55 .M335 2005 : Marconi, Joe.
|
|
|
|
Creating the marketing experience : new strategies for building relationships with your target market
Moore Stacks:Available
|
Book
|
2005
|
|
|
HF5415.55 .M55 2004 : Mills, Harry,
|
|
|
|
The rainmaker's toolkit : power strategies for finding, keeping, and growing profitable clients / Har
Moore Stacks:Available
|
Book
|
2004
|
|
|
HF5415.55 .M55 2004eb : Mills, Harry,
|
|
|
|
The rainmaker's toolkit : power strategies for finding, keeping, and growing profitable clients / Har
|
Bestseller
|
2004
|
|
|
HF5415.55 .R45 1996eb
|
|
|
|
Relationship marketing : theory and practice / edited by Francis Buttle.
|
Bestseller
|
1996
|
|
|
HF5415.55 .R53 2015eb : Richardson, Neil Andre Asselbroug.
|
|
|
|
Customer-centric marketing : supporting sustainability in the digital age / Neil Richardson, Jon Jame
|
Bestseller
|
2015
|
|
|
HF5415.55 .T253 2014 : Tanner, John F.,
|
|
|
|
Dynamic customer strategy : today's CRM / John F. Tanner, Jr.
|
Bestseller
|
2014
|
|
|
HF5415.55 .T45 2016 : Templeton, Tim.
|
|
|
|
The Referral of a Lifetime : Never Make a Cold Call Again!.
|
Bestseller
|
2016
|
|
|
HF5415.55 .T56 2008eb : Thomas, Martin,
|
|
|
|
Crowd surfing : surviving and thriving in the age of consumer empowerment / Martin Thomas and David B
|
Bestseller
|
2008
|
|
|
HF5415.55 .W555 2020eb : Wilson, Jerry R.,
|
|
|
|
No nonsense : attract new customers : 100+ ideas to bring in more customers / Jerry R. Wilson.
|
Bestseller
|
2020
|
|
|
HF5415.6 : Manners-Bell, John,
|
|
|
|
Introduction to global logistics : delivering the goods / John Manners-Bell.
|
Bestseller
|
2016
|
|
|
HF5415.7
|
|
|
|
Gower handbook of supply chain management / editor, John Gattorna ; assistant editors, Robert Ogulin,
|
Bestseller
|
2016
|
|
|
HF5415.7 .I553 2002
|
|
|
|
International logistics / Donald F. Wood ... [and others].
Moore Stacks:Available
|
Book
|
2002
|
|
|
HF5415.7 .I553 2002eb
|
|
|
|
International logistics / Donald F. Wood [and others].
|
Bestseller
|
2002
|
|
|
HF5416 .A38 2017eb : Aktaş, Celalettin,
|
|
|
|
The evolution and emergence of QR codes / by Celalettin Aktaş.
|
Bestseller
|
2017
|
|
|
HF5416 .K38 2010 : Kato, Hiroko,
|
|
|
|
Barcodes for mobile devices / Hiroko Kato, Keng T. Tan, Douglas Chai.
|
Bestseller
|
2010
|
|
|
HF5416.5
|
|
|
|
Essays on Market Response to Changes in Costs and Price Transparency.
|
Bestseller
|
2017
|
|
Joint Pricing and Inventory Control under Reference Price Effects / Lisa Gimpl-Heersink.
|
Bestseller
|
2018
|
|
Single Period Inventory Control and Pricing An Empirical and Analytical Study of a Generalized Model
|
Bestseller
|
2018
|
|
|
HF5416.5 .I53 2009eb
|
|
|
|
Indifference pricing : theory and applications / edited by René Carmona.
|
Bestseller
|
2009
|
|
|
HF5416.5 .L557 2015eb : Liozu, Stephan,
|
|
|
|
The pricing journey : the organizational transformation toward pricing excellence / Stephan M. Liozu.
|
Bestseller
|
2015
|
|
|
HF5416.5 .P457 2021 : Phillips, Robert L.
|
|
|
|
Pricing and revenue optimization / Robert L. Phillips.
|
Bestseller
|
2021
|
|
|
