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BestsellerE-book
Author Hollnagel, Erik, 1941-

Title The ETTO principle : efficiency-thoroughness trade-off : why things that go right sometimes go wrong / Erick Hollnagel.

Publication Info. Farnham, England ; Burlington, VT : Ashgate, [2009]
©2009

Item Status

Description 1 online resource (vii, 150 pages) : illustrations
Physical Medium polychrome
Description text file
Bibliography Includes bibliographical references and index.
Contents Cover; Contents; List of Figures; List of Tables; Prologue; 1: The Need to Understand Why Things Go Wrong; 2: From Rationality to ETTOing; 3: Explaining Human Irrationality; 4: Efficiency-Thoroughness Trade-Off in Practice; 5: The Usefulness of Performance Variability; 6: ETTOs of the Past; 7: ETTOs of the Future; Epilogue; Subject Index.
Summary Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupation with failure is near universal and can be found in all fields of application. One consequence of this has been a bias towards the study of performance failures, leading to a neglect of normal or "error-free" performance. The common, unspoken assumption is that failures and successes have.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Performance technology.
Performance technology.
Performance -- Psychological aspects.
Performance -- Psychological aspects.
Industrial accidents.
Industrial accidents.
Genre/Form Electronic books.
Other Form: Print version: Hollnagel, Erik, 1941- ETTO principle. Farnham, England ; Burlington, VT : Ashgate, ©2009 9780754676782 9780754676775 (DLC) 2009005301 (OCoLC)313076473
ISBN 9780754693499 (electronic book)
075469349X (electronic book)
9780754676782 (paperback ; alkaline paper)
0754676781 (paperback ; alkaline paper)
9780754676775 (hardcover ; alkaline paper)
0754676773 (hardcover ; alkaline paper)