| Description |
vii, 103 pages : illustrations ; 26 cm. |
| Series |
A fifty-minute series book
|
|
Fifty-Minute series.
|
| Contents |
Introduction -- Pt.1. The improvement movement -- The power of ideas: billion$ $aved! -- Benefits of employee suggestion systems -- Why ask employees for suggestions -- Three fundamental principles of ESSs -- Pt.2. Building your suggestion system -- Setting up the suggestion system -- Step 1: lay the foundation -- Gaining the support of executive management -- Step 2: determine goals and objectives -- Defining your goals and objectives -- Step 3: develop policy on critical issues -- Addressing the 12 key issues -- Step 4: design the ESS structure -- Forming a program identity -- Designing a process flowchart -- Establishing rules -- Writing a policy manual -- Pt.3. Introducing the ESS to the organization -- Step 5: train everyone involved -- Implementing the training plan -- Spotting problems and generating ideas -- Training for evaluators -- Step 6: promote the ESS -- Ensuring success -- Step 7: anticipate and field questions -- Answering 13 common questions -- Pt. 4. Fine-tuning the ESS -- Step 8: Maintain the ESS -- Maintaining and improving your ESS -- Concluding tips and observations -- Pt. 5. ESS forms -- Assessment. |
| Subject |
Suggestion systems.
|
|
Suggestion systems. |
| Added Author |
Martin, Charles L.
|
| ISBN |
1560523956 paperback |
|
