Chapter 1 Organizational Assessment and the Public Sector -- chapter 2 Assessment as a Communication Process -- chapter 3 Applying Assessment Practices in the Public Sector -- chapter 4 The Public Sector Assessment and Improvement Model -- chapter 5 Implementing a Self-Assessment Program -- chapter 6 Assessment, Improvement, and the Process of Organizational Change -- chapter 7 Case Studies and Best Practices in Assessing Public Sector Organizations -- chapter 8 The Future of Assessment. The Need to Identify and Disseminate Best Practices in Government.
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