Includes bibliographical references (pages 151-156) and index.
Contents
Chapter 1: The case for news ombudsmen as agents of media accountability -- Chapter 2: A short history of ombudsmen -- Chapter 3: A snapshot of news ombudsmen and their work -- Chapter 4: The news ombudsman as internal and external critic at the Washington Post -- Chapter 5: The news ombudsman as complaint manager/weekly columnist at the Sacramento Bee -- Chapter 6: Two approaches to news ombudsmanship in the Twin Cities -- Chapter 7: The evolution of the first modern news ombudsman program in Louisville -- Chapter 8: The evolution of the reader's advocate at the St. Louis Post-Dispatch -- Chapter 9: The use of news ombudsmen by small- and mid-sized newspapers -- Chapter 10: The use of news ombudsmen in electronic media -- Chapter 11: The future of news ombudsmen and media accountability.
