Title Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg.

Publication Info.	Lakewood, Colo. : AAHA Press, [2011]
	©2011

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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Description	1 online resource (195 pages)
Physical Medium	polychrome
Description	text file
Bibliography	Includes bibliographical references and index.
Contents	What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Interpersonal communication.
	Interpersonal communication.
	Communication in medicine.
	Communication in medicine.
	Veterinary medicine -- Practice.
	Veterinary medicine -- Practice.
	Veterinarians -- Psychology.
	Veterinarians.
	Psychology.
	Communication.
	Veterinary Medicine -- methods.
	Physical Examination -- veterinary.
	Professional-Patient Relations.
	Veterinarians -- psychology.
Genre/Form	Electronic books.
Added Author	American Animal Hospital Association.
Other Form:	Print version: Klingborg, Jon. Exam room communication for veterinarians. Lakewood, Colo. : AAHA Press, ©2011 9781583261644 (DLC) 2011034546 (OCoLC)747167833
ISBN	9781583261699 (electronic book)
	1583261699 (electronic book)
	9781583261644
	1583261648