| Description |
1 online resource |
| Physical Medium |
polychrome |
| Description |
text file |
| Note |
Includes index. |
| Contents |
Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- About the Author -- Preface -- Dedication -- Acknowledgments -- About the companion website -- List of Acronyms -- PART I CLINICAL COMMUNICATION AS AN INTEGRAL PART OF THE VETERINARY PROFESSION -- CHAPTER 1 WHAT DO OUR CLIENTS UNDERSTAND? THE EVOLUTION OF THE DOCTOR-PATIENT RELATIONSHIP, PATIENT AUTONOMY, AND HEALTH LITERACY -- 1.1 The Development of Medical Paternalism -- 1.2 The Limitations of Medical Paternalism -- 1.3 The Evolution of Relationship-Centered Care |
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1.4 The Modernization of Medicine Drives Relationship-Centered Care -- 1.5 The Concept of Health Literacy -- 1.6 How Do Health Literacy and Relationship-Centered Care Apply to Veterinary Medicine? -- CHAPTER 2 HOW CAN WE HELP OUR CLIENTS TO UNDERSTAND? THE EMERGENCE OF CLINICAL COMMUNICATION AS A TEACHABLE SCIENCE -- 2.1 Connectivity and the Provider-Patient Relationship -- 2.2 Past Assumptions about Relationship-Centered Care -- 2.3 Challenging Past Assumptions -- 2.4 The Kalamazoo Consensus Statement and Relationship-Centered Care -- 2.5 The Changing Face of Medical Education |
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2.6 The Changing Face of Veterinary Education -- 2.7 Communication as a Teachable Skill -- 2.8 Present-Day Challenges Associated with Teaching Communication -- 2.9 The Future of Communication Training in Veterinary Curricula -- CHAPTER 3 HOW CAN WE STRUCTURE THE CONSULTATION FROM THE VANTAGE POINT OF CLINICAL COMMUNICATION? THE CALGARY-CAMBRIDGE GUIDE AS A BLUEPRINT FOR A COLLABORATIVE CONSULTATION -- 3.1 The Shift from Medical Paternalism to Relationship-Centered Care -- 3.2 Relationship-Centered Care in Veterinary Medicine -- 3.3 The Development of Consultation Models |
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3.4 The Calgary-Cambridge Model -- 3.5 The Revised Calgary-Cambridge Model for Veterinary Patients -- 3.6 Limitations of Consultation Models -- PART II DEFINING ORAL COMMUNICATION SKILLS AS THEY RELATE TO THE VETERINARY CONSULTATION -- CHAPTER 4 FIRST IMPRESSIONS -- 4.1 Our Journey through Healthcare as Consumers -- 4.2 The Veterinary Client's Experience -- 4.3 Starting the Client's Journey off on the Right Foot -- 4.4 Prep Work May Seem Silly, But ... -- 4.5 Greeting the Client: What the Veterinary Team Can Learn from Human Healthcare -- 4.6 Greeting the Veterinary Client: Finding Common Ground |
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4.7 Attending to the Client's Comfort -- 4.8 Acknowledging and Attending to the Patient -- CHAPTER 5 DEFINING ENTRY-LEVEL COMMUNICATION SKILLS: REFLECTIVE LISTENING -- 5.1 Introduction to Reflective Listening -- 5.2 Clinical Conversations, Defined -- 5.3 Why Should Healthcare Providers Listen? -- 5.4 Why Is Effective Listening such a Difficult Task? -- 5.5 Active or Reflective Listening, Defined -- 5.6 Active Listening Requires Preparation -- 5.7 Active Listening in Veterinary Practice -- 5.8 Examples of Active Listening Statements in Veterinary Consultations |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Veterinary medicine.
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Veterinary medicine. |
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Communication in medicine.
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Communication in medicine. |
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Oral communication.
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Oral communication. |
| Genre/Form |
Electronic books.
|
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Electronic books.
|
| ISBN |
9781789181234 (electronic book) |
|
1789181232 (electronic book) |
|
9781789180954 |
|
1789181240 (electronic book) |
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9781789181241 (electronic book) |
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