Title IM and SMS reference services for libraries / Amanda Bielskas and Kathleen M. Dreyer.

Publication Info.

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	Z674.7 .T43 2012 v.19	Available	---

Description	xii, 107 pages : illustrations ; 23 cm.
Series	The tech set ; #19
	Tech set ; #19.
Bibliography	Includes bibliographical references (pages 95-102) and index.
Contents	Introduction -- Types of solutions available -- Planning -- Social mechanics -- Implementation -- Marketing -- Best practices -- Metrics -- Developing trends.
Subject	Electronic reference services (Libraries)
	Electronic reference services (Libraries)
	Mobile communication systems -- Library applications.
	Mobile communication systems -- Library applications.
	Instant messaging.
	Instant messaging.
	Text messages (Cell phone systems)
	Text messages (Cell phone systems)
Added Author	Dreyer, Kathleen M., 1972- author.
	Library and Information Technology Association (U.S.)
ISBN	9781555707828 (alkaline paper)
	1555707823 (alkaline paper)