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Bestseller
BestsellerE-book
Author Laughlin, Sara, 1949-

Title The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.

Publication Info. Chicago : American Library Association, 2008.
Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Description 1 online resource (xiv, 144 pages) : illustrations
Physical Medium polychrome
Description text file
Bibliography Includes bibliographical references (pages 137-139) and index.
Contents The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
Access Use copy Restrictions unspecified MiAaHDL
Reproduction Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2011. MiAaHDL
System Details Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
Processing Action digitized 2011 HathiTrust Digital Library committed to preserve MiAaHDL
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Library administration -- United States.
Library administration.
United States.
Total quality management -- United States.
Total quality management.
Library planning -- United States.
Library planning.
Customer services -- United States.
Customer services.
Library Administration -- methods.
Total Quality Management.
Library Services -- organization & administration.
Program Evaluation.
Consumer Behavior.
Genre/Form Electronic books.
Added Author Wilson, Ray W.
Other Form: Print version: Laughlin, Sara, 1949- Quality library. Chicago : American Library Association, 2008 9780838909522 0838909523 (DLC) 2007030710 (OCoLC)157023432
ISBN 9781441618979 (electronic book)
144161897X (electronic book)
9780838909522 (alkaline paper)
0838909523 (alkaline paper)

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