| Description |
1 online resource (xxiii, 242 pages) : illustrations |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards. |
| Summary |
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Public services (Libraries) -- Evaluation.
|
|
Public services (Libraries) -- Evaluation. |
|
Public services (Libraries) |
|
Library Services. |
|
Library Services -- organization & administration. |
|
Evaluation Studies as Topic. |
|
Task Performance and Analysis. |
|
Quality Control. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Brophy, Peter, 1950- Measuring library performance 9781856045933 (DLC) 2007360829 (OCoLC)70173875 |
| ISBN |
9781856049887 (electronic book) |
|
1856049884 (electronic book) |
|
9781856045933 |
|
1856045935 |
|
