Title The electronic resources troubleshooting guide / Holly Talbott and Ashley Zmau.

Publication Info.

Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Description	1 online resource (ix, 173 pages) : illustrations
	text file
Bibliography	Includes bibliographical references and index.
Contents	Troubleshooting as problem solving -- The access chain -- Soliciting problem reports -- Diagnosing access issues -- Resolving access issues -- Common access issues and examples -- Troubleshooting workflows and training -- Proactive troubleshooting.
Summary	"This guide shows you how to develop a library-wide workflow and a shared understanding of the components delivering electronic resources to your patrons"-- Provided by publisher.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Libraries -- Special collections -- Electronic information resources.
	Libraries -- Special collections -- Electronic information resources.
	Electronic information resources -- Management.
	Electronic information resources.
	Management.
	Problem solving.
	Problem solving.
Genre/Form	Electronic books.
Added Author	Zmau, Ashley, 1988- author.
Other Form:	Print version: Talbott, Holly, 1987- Electronic resources troubleshooting guide. Chicago : ALA Editions, 2020 9780838947647 (DLC) 2020010139 (OCoLC)1155482745
ISBN	9780838947913 (pdf)
	083894793X
	0838947913
	9780838947920 (Kindle edition)
	0838947921
	9780838947937 (electronic book)
	9780838947647 (paperback)
	0838947646