| Description |
1 online resource (vi, 226 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Planning the evaluation of reference services -- Selecting appropriate evaluation methods -- Collecting, analyzing, and communicating study data and results -- Reference assessment annotated bibliography -- contributors. |
| Summary |
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Reference services (Libraries) -- Evaluation.
|
|
Reference services (Libraries) -- Evaluation. |
|
Reference services (Libraries) |
|
Library Services. |
|
Evaluation Studies as Topic. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Whitlatch, Jo Bell. Evaluating reference services. Chicago : American Library Association, 2000 0838907873 (DLC) 00038052 (OCoLC)43798487 |
| ISBN |
0838999654 (electronic book) |
|
9780838999653 (electronic book) |
|
