| Description |
1 online resource. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Chandos information professional series
|
|
Chandos information professional series.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Academic libraries -- Quality control.
|
|
Academic libraries -- Quality control. |
|
Academic libraries -- Reference services -- Evaluation.
|
|
Academic libraries -- Reference services -- Evaluation. |
|
Academic libraries -- Reference services. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Atkinson, P. J., editor.
|
| Other Form: |
Print version: Atkinson, Jeremy. Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision. : Elsevier Science, ©2016 9780128021057 |
| ISBN |
9780081001349 (electronic book) |
|
0081001347 (electronic book) |
|
9780128021057 (print) |
|
0128021055 |
|
