| Description |
xi, 306 pages ; 19 cm |
| Bibliography |
Includes bibliographical references (pages 287-290) and index. |
| Contents |
The growing importance of apologies -- The paradox of apologies -- How apologies heal -- Acknowledging the offense -- Remorse, explanations, and reparation -- Why people apologize -- Why people do not apologize -- The timing of apologies -- Delayed apologies -- Negotiating apologies -- Apology and forgiveness -- The future of apologies. |
| Subject |
Apologizing.
|
|
Apologizing. |
| ISBN |
0195173430 alkaline paper |
|
