Skip to content
You are not logged in |Login  
     
Limit search to available items
Result page:    
Subjects (1-50 of 55)
Consumer satisfaction.
1
Bestseller
BestsellerE-book
 

50 powerful ideas you can use to keep your customers


Timm, Paul R.
Franklin Lakes, NJ : Career Press, [2002]
3rd ed.

Rating:

Item Status

2
book
BookPrinted Material
 

The agenda : what every business must do to dominate the decade


Hammer, Michael, 1948-2008.
New York : Crown Business, [2001]
1st ed.

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD58.8 .H3548 2001    Available  ---
3
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .W6 1997  1997    Available  ---
4
Bestseller
BestsellerE-book
 

Item Status

5
Bestseller
BestsellerE-book
 

Building profit through building people : making your workforce the strongest link in the value-prof


Carrig, Ken, 1957-
Alexandria, Va. : Society for Human Resource Management, [2006]

Rating:

Item Status

6
film
FilmVideorecording
 

CEO exchange.



[Alexandria, Va.?] : PBS Home Video, [2006]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Video  HD2741 .C46 2006    Available  Ask at Circulation Desk
7
Bestseller
BestsellerE-book
 

Item Status

8
book
BookPrinted Material
 

Consumer Choice: social welfare And Health Policy (Policy Studies Review Annual)



New Brunswick : Transaction Publishers, 2005.

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  RA399.A1 C66 2005    Available  ---
9
Bestseller
BestsellerE-book
 

Consumer-directed healthcare and its implications for providers


Bonney, Robert S.
Chicago : Health Administration Press, [2005]

Rating:

Item Status

10
book
BookPrinted Material
 

Creating customer satisfaction



New York, N.Y. : Conference Board, [1990]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .C78 1990    Available  ---
11
book
BookPrinted Material
 

Customer centered growth : five proven strategies for building competitive advantage


Whiteley, Richard C.
Reading, Mass. : Addison-Wesley Pub., [1996]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.3 .W49 1996  1996    Available  ---
12
Bestseller
BestsellerE-book
 

Customer-centered telecommunications services marketing


Strouse, Karen G.
Boston : Artech House, 2004.

Rating:

Item Status

13
book
BookPrinted Material
 

Customer satisfaction : how to maximize, measure, and market your company's "ultimate product"


Hanan, Mack.
New York : American Management Association, [1989]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .H28 1989    Available  ---
14
Bestseller
BestsellerE-book
 

Customer value starvation can kill : prevention and cure


Mahajan, Gautam, 1946- author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
First edition.

Rating:

Item Status

15
Bestseller
BestsellerE-book
 

Effects of Perceived Service Quality on Customer Loyalty and Repurchase Intentions : the Mediating R


Salman, Shahrukh, author.
Hamburg : Anchor Academic Publishing, 2018.

Rating:

Item Status

16
Bestseller
BestsellerE-book
 

Excellence every day : make the daily choice-- inspire your employees and amaze your customers


Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, [2008]

Rating:

Item Status

17
Bestseller
BestsellerE-book
 

Exits, Voices and Social Investment : Citizens' Reaction to Public Services.


Dowding, Keith.
Cambridge : Cambridge University Press, 2012.

Rating:

Item Status

18
Bestseller
BestsellerE-book
 

Item Status

19
Bestseller
BestsellerE-book
 

House of quality in a minute : a guide to quality function deployment


Madu, Christian N. (Christian Ndubisi), author.
Charlotte, NC : Information Age Publishing, 2020.
3rd ed.

Rating:

Item Status

20
Bestseller
BestsellerE-book
 

The Huawei story


Tian, Tao, 1957-
Thousand Oaks : SAGE Publications India Pvt. Ltd, 2015.

Rating:

Item Status

21
book
BookPrinted Material
 

If Disney ran your hospital : 91/2 things you would do differently


Lee, Fred, 1939- author.
Bozeman, MT : Second River Healthcare Press, [2004]

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  RA971 .L34 2004    Available  ---
22
Bestseller
BestsellerE-book
 

Jobs to be done : a roadmap for customer-centered innovation


Wunker, Stephen M., author.
New York City : AMACOM, 2016.

Rating:

Item Status

23
book
BookPrinted Material
 

The joyless economy : an inquiry into human satisfaction and consumer dissatisfaction


Scitovsky, Tibor.
New York : Oxford University Press, 1976.

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.3 .S355    Available  ---
24
Bestseller
BestsellerE-book
 

Knock your socks off selling


Gitomer, Jeffrey, 1946-
New York : AMACOM, [1999]

Rating:

Item Status

25
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.122 .C33 1996  1996    Available  ---
26
Bestseller
BestsellerE-book
 

Looking beyond the runway : airlines innovating with best practices while facing realities


Taneja, Nawal K.
Farnham, Surrey ; Burlington, VT : Ashgate, [2010]

Rating:

Item Status

27
book
BookPrinted Material
 

The loyalty effect : the hidden force behind growth, profits, and lasting value


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [1996]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R438 1996  1996    Available  ---
28
Bestseller
BestsellerE-book
 

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs


Hoffmann, Nicolas, 1983- author.
Frankfurt am Main, Germany : PL Academic Research, an imprint of Peter Lang GmbH, [2013]

Rating:

Item Status

29
book
BookPrinted Material
 

Making quality work : a leadership guide for the results-driven manager


Labovitz, George H.
New York, NY : HarperBusiness, [1993]
1st ed.

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD62.15 .L33 1993  1993    Available  ---
30
book
BookPrinted Material
 

Mapping experiences : a guide to creating value through journeys, blueprints and diagrams


Kalbach, James, author.
Sebastopol, CA : O'Reilly Media Inc., 2016.

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Talbott: Circulating Collection  HF5415.335 .K35 2016    Available  ---
31
book
BookPrinted Material
 

The marking enterprise : business success and societal embedding


Thoenig, Jean-Claude, 1940-
Basingstoke [England] ; New York : Palgrave Macmillan, 2007.

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5414 .T48 2007    Available  ---
32
Bestseller
BestsellerE-book
 

No nonsense : attract new customers : 100+ ideas to bring in more customers


Wilson, Jerry R., 1944-2005, author.
Newburyport, MA : Career Press, 2020.

Rating:

Item Status

33
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .A784 2005    Available  ---
34
Bestseller
BestsellerE-book
 

Patient no longer : why healthcare must deliver the care experience that consumers want and expect


Donohue, Ryan, author.
Chicago, IL Health Administration Press [2021]

Rating:

Item Status

35
Bestseller
BestsellerE-book
 

Perceived quality of mobile services : a segment-specific analysis


Dickinger, Astrid.
Frankfurt am Main ; New York : P. Lang, ©2007.

Rating:

Item Status

36
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.335 .S98 2005    Available  ---
37
book
BookPrinted Material
 

The satisfied customer : winners and losers in the battle for buyer preference


Fornell, Claes.
New York : Palgrave Macmillan, 2007.
1st ed.

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.335 .F67 2007    Available  ---
38
Bestseller
BestsellerE-book
 
39
Bestseller
BestsellerE-book
 

Item Status

40
book
BookPrinted Material
 

Service quality : new directions in theory and practice



Thousand Oaks, Calif. : Sage Publications, [1994]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .S468 1994  1994    Available  ---
41
Bestseller
BestsellerE-book
 

Service quality (SQ) : perspectives, management and improvement strategies



Hauppauge, New York : Nova Science Publishers, Inc., [2017]

Rating:

 

Item Status

42
Bestseller
BestsellerE-book
 

The transformational consumer : fuel a lifelong love affair with your customers by helping them get


Nelson, Tara-Nicholle, author.
Oakland, California : Berrett-Koehler Publishers, Inc., 2017.

Rating:

Item Status

43
Bestseller
BestsellerE-book
 

Item Status

44
book
BookPrinted Material
 

The ultimate question : driving good profits and true growth


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [2006]

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R439 2006    Available  ---
45
Bestseller
BestsellerE-book
 

Item Status

46
Bestseller
BestsellerE-book
 

The value of the customer relationship


Angelini, Antonella, author.
Torino : G. Giappichelli Editore, [2018]

Rating:

Item Status

47
Bestseller
BestsellerE-book
 

Win the customer : 70 simple rules for sensational service


Martins, Flavio.
New York : AMACOM American Management Association, 2016.

Rating:

Item Status

Consumer satisfaction -- Asia.
48
Bestseller
BestsellerE-book
 

Crafting customer experience strategy : lessons from Asia



Bingley, UK : Emerald Publishing Limited, 2021.
First edition.

Rating:

Item Status

Consumer satisfaction -- Canada -- Evaluation.
49
Bestseller
BestsellerE-book
 

The service state : rhetoric, reality and promise



Ottawa [Ont.] : University of Ottawa Press, [2010]

Rating:

Item Status

Consumer satisfaction -- Evaluation.
50
book
BookPrinted Material
 

Customer surveys for agency managers : what managers need to know



Washington, D.C. : Urban Institute Press ; Lanham, MD : Distributed in North American by University Press of America, [1998]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HA31.2 .C87 1998  1998    Available  ---
Resources
More Information
Result page: