Skip to content
You are not logged in |Login  
     
Limit search to available items
Record:   Prev Next
Resources
More Information
Bestseller
BestsellerE-book
Author Albeanu, Mircea.

Title Six Sigma in HR transformation : achieving excellence in service delivery / Mircea Albeanu, Ian Hunter, Jo Radford.

Publication Info. Farnham, England ; Burlington, Vt. : Gower Pub., [2010]
©2010

Item Status

Description 1 online resource (ix, 128 pages) : illustrations.
Physical Medium polychrome
Description text file
Series Gower HR transformation series
Gower HR transformation series.
Note Title from title screen.
Bibliography Includes bibliographical references.
Summary "In the business world, especially in manufacturing or quality management, the term Six Sigma usually refers to a set of tools and methodologies developed by Motorola to improve processes by eliminating defects. So why should the HR professional care what Six Sigma is or how it can be applied in the HR function? According to Orion Partners' specialists, there are ten key reasons: to create excellence in process delivery; to reduce defects; to increase efficiency; to create a quality focused mindset; to benefit from best practice; to bring clarity to the processes of HR; to use a structured scientific approach; to speak the same language and improve communication; to gain control over your processes; and to strengthen your business case" "Mircea Albeanu and lan Hunter, along with Jo Radford, explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations at a lower cost and with greater efficiency. To help illustrate some of the key messages examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years" "This concise guide is ideal for project and programme managers involved in business transformation, and for HR managers as well as Six Sigma specialists seeking to understand its applications within human resources"--Jacket.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Six sigma (Quality control standard)
Six sigma (Quality control standard)
Service industries -- Quality control.
Service industries -- Quality control.
Consumer satisfaction -- Statistical methods.
Consumer satisfaction -- Statistical methods.
Consumer satisfaction.
Genre/Form Electronic books.
Added Author Hunter, Ian, 1963-
Radford, Jo.
Other Form: Print version: Albeanu, Mircea. Six sigma in HR transformation. Farnham, U.K. : Gower, 2010 (DLC) 2010927580
ISBN 9780566091650 e-book
0566091658 e-book
9780566091643 paperback
056609164X