Edition |
First edition. |
Description |
1 online resource (xiii, 256 pages) : illustrations (some color). |
Physical Medium |
polychrome |
Description |
text file |
Series |
Human resource management and organizational behavior collection,
1946-5645
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Human resource management and organizational behavior collection.
1946-5645
|
Bibliography |
Includes bibliographical references and index. |
Contents |
Chapter 1. The culture of manufacturing--overview -- Chapter 2. The business case for civility -- Chapter 3. Changing workplace culture -- Chapter 4. Civility as a continuous improvement strategy -- Chapter 5. Embedding civil communication -- Chapter 6. AEIOU--the Masotti method for assessment and observation -- Chapter 7. The Masotti methods -- Chapter 8. Making the box smaller--reducing variability technique -- Chapter 9. Putting it all together -- Chapter 10. tools you can use. |
Access |
Access restricted to authorized users and institutions. |
Summary |
In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement--including but not limited to quality, efficiency, and cost. When organizations are deliberate and strategic about increasing supervisors' and managers' civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.Lean on Civility offers a practical tool kit--complete with strategies and tools (like the Masotti Feedback Method)--that you can take back to your workplace and implement immediately. |
Form |
Also available in print. |
System Details |
Mode of access: World Wide Web. |
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System requirements: Adobe Acrobat reader. |
Provenance |
Purchased with the Phippen Library Fund. |
Subject |
Business etiquette.
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Business etiquette. |
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Organizational behavior.
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Organizational behavior. |
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Courtesy in the workplace.
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Courtesy in the workplace. |
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Success in business.
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Success in business. |
Indexed Term |
Manufacturing. |
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Workplace culture. |
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Civility. |
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Engagement. |
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Civility at work. |
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Workplace change. |
Genre/Form |
Electronic books.
|
Added Author |
Bayer, Lewena, author.
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Other Form: |
Print version: 9781952538803 |
ISBN |
9781952538810 e-book |
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9781952538803 print |
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