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BestsellerE-book
Author Hinson, Robert (Robert Ebo), author.

Title Customer service essentials : lessons for Africa and beyond / Robert E. Hinson, Ogechi Adeola, Kojo Oppomg Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi Okoe Amartey.

Publication Info. Charlotte, NC : Information Age Publishing, 2019.

Item Status

Description 1 online resource (viii, 247 pages)
text file
Bibliography Includes bibliographical references and index.
Summary "Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires careful planning of the service experience and paying due attention to service delivery at all customer touch points. This is the key focus of this book"-- Provided by publisher.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Customer services -- Africa.
Customer services.
Africa.
Customer loyalty -- Africa.
Customer loyalty.
Genre/Form Electronic books.
Other Form: Print version: Hinson, Robert (Robert Ebo). Customer service essentials. Charlotte, NC : Information Age Publishing, 2019 9781641136853 (DLC) 2019018797
ISBN 1641136871 (electronic book)
9781641136877 (electronic book)
9781641136853 (paperback)
9781641136860 (hardcover)