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Customer relations.
1
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9 brand shaastras : nine successful brand strategies to build winning brands


Kapoor, Jagdeep, 1960-
New Delhi ; Thousand Oaks, Calif. : Response Books, [2009]
2nd ed.

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2
Bestseller
BestsellerE-book
 

55 steps to outrageous service : ["outrageous service" principles to better serve your customers and


Hatcher, Greg, author.
Little Rock, Arkansas. : Parkhurst Brothers, Inc., Publishers, 2011.
First Parkhurst Brothers edition.

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3
Bestseller
BestsellerE-book
 

101 ways to build better relationships with your customers


Garber, Peter R.
Amherst, Mass. : HRD Press, [2007]

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4
Bestseller
BestsellerE-book
 
5
Bestseller
BestsellerE-book
 

Achieving service excellence : strategies for healthcare


Fottler, Myron D.
Chicago, IL : Health Administration Press, [2010]
2nd ed.

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6
Manuscript
ManuscriptManuscript
 

Advanced customer analytics : targeting, valuing, segmenting and loyalty techniques


Grigsby, Mike, author.
London ; Philadelphia : Kogan Page, [2016]

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7
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .W6 1997  1997    Available  ---
8
book
BookPrinted Material
 

Assuring customer satisfaction; a guide for business and industry


Cron, Rodney L., 1922-
New York : Van Nostrand Reinhold Co., [1974]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .C76    Available  ---
9
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BestsellerE-book
 

Authentic customer centricity : a journey towards sustainable customer experience


Zafer, Alkhatani Saad, author.
Charlotte, NC : Information Age Publishing Inc., [2015]

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10
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .E885 2007    Available  ---
11
Bestseller
BestsellerE-book
 

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12
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD58.7 .B34228 2004    Available  ---
13
Bestseller
BestsellerE-book
 

Beyond the sales process : 12 proven strategies for a customer-driven world


Andersen, Steve (Stephen S.), 1952- author.
New York : American Management Association, [2016]

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14
book
BookPrinted Material
 

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  TK5105.8884 .H65 2006    Available  ---
15
Bestseller
BestsellerE-book
 

Brand desire : how to create consumer involvement and inspiration


Ind, Nicholas, author.
London ; New York, NY : Bloomsbury Information, 2016.

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16
Bestseller
BestsellerE-book
 

Building Brand Communities : How Organizations Succeed by Creating Belonging : How Organizations Suc


Jones, Carrie Melissa.
Oakland, UNITED STATES : Berrett-Koehler Publishers, Incorporated, 2020.

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17
book
BookPrinted Material
 

Citizen marketers : when people are the message


McConnell, Ben.
Chicago, IL : Kaplan Pub., [2007]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .M1833 2007    Available  ---
18
Bestseller
BestsellerE-book
 

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19
Bestseller
BestsellerE-book
 

The co-creation paradigm


Ramaswamy, Venkatram, author.
Stanford, California : Stanford Business Books, an imprint of Stanford University Press, [2014]

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20
Bestseller
BestsellerE-book
 

Combo prospecting : the powerful one-two punch that fills your pipeline and wins sales


Hughes, Tony J., author.
New York, NY : AMACOM--American Management Association, [2018]

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21
Bestseller
BestsellerE-book
 

Connecting with your customer : understanding the buyer's needs


Cathcart, Jim.
Boston, Mass. : Acanthus Pub., [2007]

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22
Bestseller
BestsellerE-book
 

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23
book
BookPrinted Material
 

The consumer-- or else! : consumer-centric business paradigms


Schuster, Camille Passler, 1950-
New York : International Business Press, [2004]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HC79.C6 S265 2004    Available  ---
24
Bestseller
BestsellerE-book
 

The consumer-- or else! : consumer-centric business paradigms


Schuster, Camille Passler, 1950-
New York : International Business Press, [2004]

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25
Bestseller
BestsellerE-book
 

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26
Bestseller
BestsellerE-book
 

Conversations that sell : collaborate with buyers and make every conversation count


Bleeke, Nancy Noel.
New York : American Management Association, c2013.

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27
book
BookPrinted Material
 

Creating customer satisfaction



New York, N.Y. : Conference Board, [1990]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .C78 1990    Available  ---
28
Bestseller
BestsellerE-book
 

CRM in real time : empowering customer relationships


Goldenberg, Barton J.
Medford, N.J. : Information Today, [2008]

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29
Bestseller
BestsellerE-book
 

Customer-centered telecommunications services marketing


Strouse, Karen G.
Boston : Artech House, 2004.

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30
Bestseller
BestsellerE-book
 

Customer-centric marketing : supporting sustainability in the digital age


Richardson, Neil Andre Asselbroug.
London ; Philadelphia : Kogan Page, 2015.

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31
Bestseller
BestsellerE-book
 

Customer-centric project management


Harrin, Elizabeth.
Farnham, Surrey, England ; Burlington, VT : Gower, [2012]

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32
Bestseller
BestsellerE-book
 

Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve.


Sarkar, Suman.
Oakland : Berrett-Koehler Publishers, Incorporated, 2019.

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33
Bestseller
BestsellerE-book
 

Customer encounters on twitter : a study of positive evaluation and complaint management on english


Tereszkiewicz, Anna.
[Place of publication not identified] : Jagiellonian University Press, 2020.

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34
Bestseller
BestsellerE-book
 

Customer experience 3.0 : high-profit strategies in the age of techno service


Goodman, John A.
New York : American Management Association, [2014]

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35
Bestseller
BestsellerE-book
 

Customer relations



New York : Nova Science Publishers, [2011]

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36
book
BookPrinted Material
 

Customer service : career success through customer satisfaction


Timm, Paul R.
Upper Saddle River, N.J. : Pearson/Prentice Hall, [2005]
3rd ed.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .T513 2005    Available  ---
37
Bestseller
BestsellerE-book
 

The customer service survival kit : what to say to defuse even the worst customer situations


Gallagher, Richard S.
New York : AMACOM American Management Association, [2013]

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38
Bestseller
BestsellerE-book
 

Customer service training 101 : quick and easy techniques that get great results


Evenson, Renee, 1951- author.
New York : AMACOM, [2018]
Third edition.

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39
Bestseller
BestsellerE-book
 

Customer value investment : formula for sustained business success


Mahajan, Gautam, 1946-
New Delhi, India : Response Books ; Thousand Oaks, Calif. : Sage Publications, 2007.

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40
book
BookPrinted Material
 

Customers as partners : building relationships that last


Bell, Chip R.
San Francisco : Berrett-Koehler, [1996]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .B434 1996  1996    Available  ---
41
Bestseller
BestsellerE-book
 

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity c


Lowenstein, Michael W., 1942- author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
First edition.

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42
Bestseller
BestsellerE-book
 

Item Status

43
book
BookPrinted Material
 

Designing experiences


Rossman, J. Robert (James Robert), 1946- author.
New York : Columbia University Press, [2019]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R675 2019    Available  ---
44
Bestseller
BestsellerE-book
 

Designing experiences


Rossman, J. Robert (James Robert), 1946- author.
New York : Columbia University Press, [2019]

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45
book
BookPrinted Material
 

The DNA of customer experience : how emotions drive value


Shaw, Colin, 1958-
Basingstoke : Palgrave Macmillan, 2007.

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .S532 2007    Available  ---
46
book
BookPrinted Material
 

Don't just relate-- advocate! : a blueprint for profit in the era of customer power


Urban, Glen L.
Upper Saddle River, New Jersey : Wharton School Pub., [2005]

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .U73 2005    Available  ---
47
Bestseller
BestsellerE-book
 

Evergreen : cultivate the enduring customer loyalty that keeps your business thriving


Fleming, Noah, author.
New York : AMACOM, American Management Association, [2015]

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48
book
BookPrinted Material
 

Everyone is a customer : a proven method for measuring the value of every relationship in the era


Shuman, Jeffrey C., 1945-
[Chicago, IL] : Dearborn Trade Publishing, 2002.

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Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5414.5 .S554 2002    Available  ---
49
Bestseller
BestsellerE-book
 

Finding the buyer : how to reach those who want what you've got


Cathcart, Jim.
Boston, Mass. : Acanthus Pub., [2007]

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50
Bestseller
BestsellerE-book
 

La gestión de los interesados como clientes : patrocinio, asociación, liderazgo y cuidadanía


Trentim, Mário Henrique, author.
Newtown Square, Pa. : Project Management Institute, [2015].

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