Brand Hate : Navigating Consumer Negativity in the Digital World.

Küçük, S. Ümit.
Cham : Springer International Publishing, 2016.

Building Dynamics CRM 2015 dashboards with Power BI : build interactive and analytical sales product

Ivie, Steve, author.
Birmingham : Packt Publishing, 2015.

Built to Love : Creating Products That Captivate Customers.

Boatwright, Peter.
San Francisco : Berrett-Koehler Publishers, 2010.

The business design cube : converging markets, society, and customer values to grow firms competitiv

Rajagopal, author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
First edition.

Creating and managing superior customer value

[Bingley, Eng.] : Emerald JAI, 2008.

CRM in real time : empowering customer relationships

Goldenberg, Barton J.
Medford, N.J. : Information Today, [2008]

CRM : redefining customer relationship management

Peel, Jeffrey.
Amsterdam ; Boston : Digital Press, [2002]

The customer differential : the complete guide to implementing customer relationship management

Nykamp, Melinda.
New York : AMACOM, [2001]

The customer differential : the complete guide to implementing customer relationship management

Nykamp, Melinda.
New York : AMACOM, 2001.

Customer relationship management : a global perspective

Aldershot, Hampshire, England ; Burlington, VT : Gower, [2008]

Customer relationship management : a strategic perspective

Shainesh, G., author.
Bangalore : Laxmi Publications Pvt Ltd, [2006]

Customer relationship management : how to develop and execute a CRM strategy

Pearce, Michael (Business consultant), author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
First edition.

Customer relationship management : how to turn a good business into a great one!

Roberts-Phelps, Graham.
London : Thorogood, [2003]

Dynamic customer strategy : today's CRM

Tanner, John F., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.
First edition.

E-business in the 21st century : realities, challenges, and outlook

Xu, Jun, Ph. D., 1960-
Hackensack, NJ : World Scientific, [2010]

Electronic customer relationship management

Armonk, N.Y. ; London : M.E. Sharpe, [2006]

From voices to results : questions, tools, and analysis : proven techniques for understanding and en

Coppenhaver, Robert, author.
Birmingham, UK : Packt Publishing, 2018.

Humanizing big data : marketing at the meeting of data, social science and consumer insight

Strong, Colin (Business writer), author.
London ; Philadelphia : Kogan Page, 2015.

Implementing SugarCRM 5.x : install, configure, and administer a robust customer relationship manage

Magaña, Angel.
Birmingham, U.K. : Packt Pub., [2010]

The innovative sale : [unleash your creativity for better customer solutions and extraordinary resul

Donnolo, Mark, author.
New York : AMACOM, American Management Association, [2014]

Inspire! : why customers come back

Champy, James, 1942-
Upper Saddle River, N.J. : FT Press, [2009]

The intuitive customer : 7 imperatives for moving your customer experience to the next level

Shaw, Colin, 1958-
London : Palgrave Macmillan, 2015.

Managing customer relationships on the internet

Amsterdam ; Oxford : Elsevier, 2006.

Marketing, sales and customer management (MSC) : an integrated overall B2B management approach

Hofmaier, Richard, author.
Oldenbourg : De Gruyter, 2015.

Mastering Microsoft Dynamics 365 Customer Engagement: An advanced guide to developing and customizin

Somani, Deepesh.
[Place of publication not identified] : Packt Publishing : Packt Publishing, 2019.

Mastering Zendesk : master the art of providing effective IT services to your customers by leveragin

Jacob, Cedric F., author.
Birmingham, UK : Packt Publishing, 2017.

Productive relationships : 57 strategies for building stronger business connections

Yager, Jan, 1948-
Stamford, Conn. : Hannacroix Creek Books, [2011]

The small business' guide to Social CRM : build customer relationships that will accelerate your bus

Jamieson, Craig M.
Birmingham, U.K. : Impackt Pub., 2014.

Strategic Customer Management : Integrating Relationship Marketing and CRM.

Payne, Adrian.
Cambridge : Cambridge University Press, 2013.

Strategic customer management : strategizing the sales organization

Piercy, Nigel.
Oxford ; New York : Oxford Univ. Press, [2009]

Successful implementation of CRM in sales departments

Krpan, Goran, author.
Hamburg : Diplomica Verlag GmbH, [2018]

The the Art of CRM : Proven Strategies for Modern Customer Relationship Management.

Fatouretchi, Max.
Birmingham : Packt Publishing, Limited, 2019.

Trade tales : decoding customers' stories

[Bingley, UK] : Emerald Publishing, 2018.
First edition.

The value of the customer relationship

Angelini, Antonella, author.
Torino : G. Giappichelli Editore, [2018]

Mastering Microsoft Dynamics CRM 2016 : an advanced guide for effective Dynamics CRM customization a

Somani, Deepesh, author.
Birmingham, UK : Packt Publishing, 2017.