Title Salesforce CRM : the definitive admin handbook : build, configure, and customize salesforce CRM and mobile solutions / Paul Goodey.

Publication Info.

Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Edition	Fifth edition.
Description	1 online resource (782 pages)
	text file
Contents	Getting started with the Salesforce CRM application: organization administration -- User management in Salesforce CRM -- Configuration in Salesforce CRM -- Data management -- Data analytics -- Implementing business processes in Salesforce CRM -- Salesforce CRM functions -- Extending Salesforce CRM.
Summary	Salesforce CRM: The Definitive Admin Handbook is the complete guide to implementing Salesforce CRM. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. This book will show you how to get maximum benefit from this exciting product.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Salesforce (Online service)
	Salesforce (Online service)
	Customer relations -- Data processing.
	Customer relations -- Data processing.
	Customer relations.
	Relationship marketing.
	Relationship marketing.
	Management information systems.
	Management information systems.
Genre/Form	Electronic books.
Other Form:	Print version: Goodey, Paul. Salesforce CRM - the Definitive Admin Handbook : Build, Configure, and Customize Salesforce CRM and Mobile Solutions, 5th Edition. Birmingham : Packt Publishing, Limited, ©2019 9781789619782
ISBN	1789619726 (Electronic book (EPUB format)
	9781789619720 (electronic book)
	9781789619782 (print)