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book
BookPrinted Material
Author Galbraith, Jay R.

Title Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith.

Publication Info. San Francisco : Jossey-Bass A Wiley Imprint, [2005]
©2005
Online access
Table of contents

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .G345 2005    Available  ---
Edition 1st ed.
Description xvi, 184 pages : illustrations ; 24 cm.
Series The Jossey-Bass business & management series
Jossey-Bass business & management series.
Bibliography Includes bibliographical references and index.
Contents Surviving the customer revolution -- Customer-centricity : how much is enough? -- Light-level application -- Medium-level application -- Complete-level application -- Alternate high-level solutions companies -- Designing a customer-centric organization -- Leading through management processes.
Subject Customer relations -- Management -- Handbooks, manuals, etc.
Customer relations -- Management.
Genre/Form Handbooks and manuals.
Subject Strategic planning -- Handbooks, manuals, etc.
Strategic planning.
Genre/Form Handbooks and manuals.
ISBN 0787979198 alkaline paper

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