| Description |
1 online resource (lxxxiv, 267 pages) : illustrations, maps |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Outlining the chaos, evolving strategies, and the new normal -- Learning from other struggles : the auto industry -- Learning from other successes : the customer experience industry -- Innovating around airline realities -- Firing on all cylinders to stay ahead -- Viewing the changing world map -- Flying with tailwinds against headwinds. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Airlines.
|
|
Airlines. |
|
Airlines -- Customer services.
|
|
Airlines -- Customer services. |
|
Automobile industry and trade.
|
|
Automobile industry and trade. |
|
Aeronautics, Commercial.
|
|
Aeronautics, Commercial. |
|
Consumer satisfaction.
|
|
Consumer satisfaction. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Taneja, Nawal K. Looking beyond the runway. Farnham, Surrey ; Burlington, VT : Ashgate, ©2010 9781409400998 (DLC) 2009050842 (OCoLC)494276285 |
| ISBN |
9780754699972 (electronic book) |
|
0754699978 (electronic book) |
|
9781409400998 (hardback ; alkaline paper) |
|
1409400999 (hardback ; alkaline paper) |
| Standard No. |
9786612572432 |
|
