A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz.
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. -- Edited summary from book.
Bibliography
Includes bibliographical references.
Local Note
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America