Title A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz.

Publication Info.

Online access
Online ebook via EBSCO. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading the EBSCO version of this ebook

Item Status

Description	1 online resource (256 pages) : illustrations.
Series	Business professional collection
Summary	Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. -- Edited summary from book.
Bibliography	Includes bibliographical references.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject	Branding (Marketing)
	Customer loyalty.
	Word-of-mouth advertising.
	branding.
	Branding (Marketing)
	Customer loyalty
	Word-of-mouth advertising
Added Author	Holtz, Victoria.
ISBN	9781523002993 (electronic bk.)
	1523002999 (electronic bk.)