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Subjects (1-2 of 2)
Customer relations -- Case studies.
1
Bestseller
55 steps to outrageous service : ["outrageous service" principles to better serve your customers and
Hatcher, Greg, author.
Little Rock, Arkansas. : Parkhurst Brothers, Inc., Publishers, 2011.
First Parkhurst Brothers edition.
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2
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User-centered design stories : real-world UCD case files
Amsterdam ; Boston : Elsevier/Morgan Kaufman, [2007]
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