LEADER 00000cam a2200565 i 4500 
001    on1114283130 
003    OCoLC 
005    20200717185217.2 
006    m    do  d |       
007    cr ||||||||||| 
008    190814s2019    ncu     ob    001 0 eng   
010      2019981106 
020    1641136871|q(electronic book) 
020    9781641136877|q(electronic book) 
020    |z9781641136853|q(paperback) 
020    |z9781641136860|q(hardcover) 
035    (OCoLC)1114283130 
040    DLC|beng|erda|epn|cDLC|dOCLCO|dN$T|dEBLCP|dOCLCF|dUKAHL
       |dOCLCQ|dYDX|dOCLCQ|dOCLCA 
042    pcc 
043    f------ 
049    RIDW 
050  4 HF5415.5|b.H549 2019 
082 00 658.8/12|223 
090    HF5415.5|b.H549 2019 
100 1  Hinson, Robert|q(Robert Ebo),|0https://id.loc.gov/
       authorities/names/no2008020470|eauthor. 
245 10 Customer service essentials :|blessons for Africa and 
       beyond /|cRobert E. Hinson, Ogechi Adeola, Kojo Oppomg 
       Nkrumah, Charles Agyinasare, Kwame Adom, Abednego Feehi 
       Okoe Amartey. 
264  1 Charlotte, NC :|bInformation Age Publishing,|c2019. 
300    1 online resource (viii, 247 pages) 
336    text|btxt|2rdacontent 
337    computer|bn|2rdamedia 
338    online resource|bnc|2rdacarrier 
347    text file|2rdaft 
504    Includes bibliographical references and index. 
520    "Customer Service Essentials: Lessons for Africa and 
       Beyond is written with the understanding that successful 
       organizations build a base of loyal customers who provide 
       repeat business and positively influence potential 
       customers. Building positive relationships with loyal 
       customers requires careful planning of the service 
       experience and paying due attention to service delivery at
       all customer touch points. This is the key focus of this 
       book"--|cProvided by publisher. 
588 0  Online resource; title from digital title page (viewed on 
       December 03, 2019). 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Customer services|0https://id.loc.gov/authorities/subjects
       /sh85034965|zAfrica.|0https://id.loc.gov/authorities/
       subjects/sh85001531-781 
650  0 Customer loyalty|0https://id.loc.gov/authorities/subjects/
       sh97009091|zAfrica.|0https://id.loc.gov/authorities/
       subjects/sh85001531-781 
650  7 Customer services.|2fast|0https://id.worldcat.org/fast/
       885545 
650  7 Customer loyalty.|2fast|0https://id.worldcat.org/fast/
       885531 
651  7 Africa.|2fast|0https://id.worldcat.org/fast/1239509 
655  4 Electronic books. 
776 08 |iPrint version:|aHinson, Robert (Robert Ebo).|tCustomer 
       service essentials.|dCharlotte, NC : Information Age 
       Publishing, 2019|z9781641136853|w(DLC)  2019018797 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=2137937|zOnline ebook via EBSCO. Access 
       restricted to current Rider University students, faculty, 
       and staff. 
856 42 |3Instructions for reading/downloading the EBSCO version 
       of this ebook|uhttp://guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948 00 |d20200727|cEBSCO|tEBSCOebooksacademic NEW June-July 17 
       7032|lridw 
994    92|bRID