Title Quality customer service : satisfy customers--it's everybody's job / William B. Martin.

Publication Info.	[Rochester, N.Y.] : Axzo Press, [2009]
	©2009

Online access
Online eBook. Access restricted to current Rider University students, faculty, and staff.
Instructions for reading/downloading this eBook

Item Status

Edition	5th ed.
Description	1 online resource (ii, 104 pages) : illustrations.
Physical Medium	polychrome
Description	text file
Series	Crisp fifty-minute series book
	Fifty-Minute series.
Bibliography	Includes bibliographical references (page 104).
Contents	Winning with the customer -- Showing a positive attitude -- Identifying customer needs -- Providing for the needs of your customers -- Making sure your customers return.
Local Note	eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Language	In English.
Subject	Customer services -- Programmed instruction.
	Customer services.
Genre/Form	Programmed instructional materials.
Subject	Customer relations -- Programmed instruction.
	Customer relations.
Genre/Form	Electronic books.
	Programmed instructional materials.
Other Form:	Print version: Martin, William B. Quality customer service. 5th ed. [Rochester, N.Y.] : Axzo Press, ©2009 9781426018336 (OCoLC)468969955
ISBN	9781426031199 (electronic book)
	142603119X (electronic book)
	9781426018336
	1426018339