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Customer services.
1
Bestseller
BestsellerE-book
 

50 activities for achieving excellent customer service


Doane, Darryl S.
Amherst, Mass. : HRD Press, [2003]

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2
Bestseller
BestsellerE-book
 

Item Status

3
Bestseller
BestsellerE-book
 

55 steps to outrageous service : ["outrageous service" principles to better serve your customers and


Hatcher, Greg, author.
Little Rock, Arkansas. : Parkhurst Brothers, Inc., Publishers, 2011.
First Parkhurst Brothers edition.

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4
Bestseller
BestsellerE-book
 

101 ways to build better relationships with your customers


Garber, Peter R.
Amherst, Mass. : HRD Press, [2007]

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5
book
BookPrinted Material
 

Achieving excellence through customer service


Tschohl, John.
Englewood Cliffs, N.J. : Prentice Hall, [1991]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .T83 1991    Available  ---
6
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .W6 1997  1997    Available  ---
7
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .E885 2007    Available  ---
8
Bestseller
BestsellerE-book
 

Item Status

9
Bestseller
BestsellerE-book
 

Item Status

10
Bestseller
BestsellerE-book
 

Branded customer service : the new competitive edge


Barlow, Janelle, 1943-
San Francisco, CA : Berrett-Koehler, [2004]
1st ed.

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11
Bestseller
BestsellerE-book
 

Calming upset customers : stay in control-- in any situation


Morgan, Rebecca L.
[United States] : Axzo Press, [2009]
4th ed.

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12
film
FilmVideorecording
 

CEO exchange.



[Alexandria, Va.?] : PBS Home Video, [2006]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Video  HD2741 .C46 2006    Available  Ask at Circulation Desk
13
book
BookPrinted Material
 

Coaching, knock your socks off service


Zemke, Ron.
New York : AMACOM, [1997]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Z459 1997  1997    Available  ---
14
Bestseller
BestsellerE-book
 

Connecting with your customer : understanding the buyer's needs


Cathcart, Jim.
Boston, Mass. : Acanthus Pub., [2007]

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15
Bestseller
BestsellerE-book
 

The convenience revolution : how to deliver a customer service experience that disrupts the competit


Hyken, Shep, author.
Shippensburg, PA : Sound Wisdom, [2018]
First edition.

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16
Bestseller
BestsellerE-book
 

Creating a service culture in higher education administration


Martinez, Mario, 1967-
Sterling, Virginia : Soft Skills Pros, [2013]
First edition.

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17
book
BookPrinted Material
 

Creating customer satisfaction



New York, N.Y. : Conference Board, [1990]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .C78 1990    Available  ---
18
Bestseller
BestsellerE-book
 

The customer bill of rights : the top four things customers want


Stack, Laura.
Highlands Ranch, CO : The Productivity Pro, 2013.

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Item Status

19
Bestseller
BestsellerE-book
 

Customer-centricity : the new path to product innovation and profitability


Valls, Josep-Francesc, author.
Newcastle upon Tyne, UK : Cambridge Scholars Publishing, 2018.

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20
Bestseller
BestsellerE-book
 

Customer experience 3.0 : high-profit strategies in the age of techno service


Goodman, John A.
New York : American Management Association, [2014]

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21
book
BookPrinted Material
 

Customer friendly : the organizational architecture of service


Ziegenfuss, James T.
Lanham : University Press of America, [2007]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Z53 2007    Available  ---
22
book
BookPrinted Material
 

Customer satisfaction : how to maximize, measure, and market your company's "ultimate product"


Hanan, Mack.
New York : American Management Association, [1989]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .H28 1989    Available  ---
23
book
BookPrinted Material
 

Customer service : career success through customer satisfaction


Timm, Paul R.
Upper Saddle River, N.J. : Pearson/Prentice Hall, [2005]
3rd ed.

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .T513 2005    Available  ---
24
Bestseller
BestsellerE-book
 

The customer service intervention : bottom-line tactics for front-line managers


Martin, Carolyn A., Ph. D.
Amherst, Mass. : HRD Press, [2003]

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25
book
BookPrinted Material
 

Customer service operations : the complete guide


Blanding, Warren.
New York : Amacom, [1991]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .B529 1991    Available  ---
26
Bestseller
BestsellerE-book
 

Customer service operations : the complete guide


Blanding, Warren.
New York, NY : Amacom, [1991]

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27
Bestseller
BestsellerE-book
 

The customer service survival kit : what to say to defuse even the worst customer situations


Gallagher, Richard S.
New York : AMACOM American Management Association, [2013]

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28
Bestseller
BestsellerE-book
 

Customer service training 101 : quick and easy techniques that get great results


Evenson, Renee, 1951- author.
New York : AMACOM, [2018]
Third edition.

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29
Bestseller
BestsellerE-book
 

Customer value starvation can kill : prevention and cure


Mahajan, Gautam, 1946- author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
First edition.

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30
book
BookPrinted Material
 

Customers as partners : building relationships that last


Bell, Chip R.
San Francisco : Berrett-Koehler, [1996]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .B434 1996  1996    Available  ---
31
Bestseller
BestsellerE-book
 

Item Status

32
Bestseller
BestsellerE-book
 

Delivering knock your socks off service



New York : AMACOM, [2007]
4th ed.

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33
Bestseller
BestsellerE-book
 

Delivering knock your socks off service



New York : American Management Association, [2012]

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34
book
BookPrinted Material
 

Delivering quality service : balancing customer perceptions and expectations


Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, [1990]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Z45 1990    Available  ---
35
book
BookPrinted Material
 

Designing experiences


Rossman, J. Robert (James Robert), 1946- author.
New York : Columbia University Press, [2019]

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Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .R675 2019    Available  ---
36
Bestseller
BestsellerE-book
 

Designing experiences


Rossman, J. Robert (James Robert), 1946- author.
New York : Columbia University Press, [2019]

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37
Bestseller
BestsellerE-book
 

Designing for service : key issues and new directions



London ; New York, NY : Bloomsbury Academic, 2017.

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38
Bestseller
BestsellerE-book
 

Designing service processes to unlock value


Field, Joy M., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2021.
Third edition.

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39
Bestseller
BestsellerE-book
 

Item Status

40
Bestseller
BestsellerE-book
 

Item Status

41
Bestseller
BestsellerE-book
 

Effective client management in professional services : how to build successful client relationships


Berkovi, Jack, author.
Farnham, Surrey, England : Gower Publishing Limited, [2014]

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42
Bestseller
BestsellerE-book
 

Emotional value : creating strong bonds with your customers


Barlow, Janelle, 1943-
San Francisco, CA : Berrett-Koehler Publishers, [2000]

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43
Bestseller
BestsellerE-book
 

Everything you need to know about customer service excellence


Barbee, Aaron, author.
[Newmarket, Ontario] : BrainMass Inc., [2011]

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44
Bestseller
BestsellerE-book
 

Excellence every day : make the daily choice-- inspire your employees and amaze your customers


Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, [2008]

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45
Bestseller
BestsellerE-book
 
46
Bestseller
BestsellerE-book
 

Item Status

47
Bestseller
BestsellerE-book
 

Item Status

48
Bestseller
BestsellerE-book
 

How to be a great call center representative


Lucas, Robert W.
[Saranac Lake, N.Y.] : American Management Association, [2001]

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49
Bestseller
BestsellerE-book
 
50
book
BookPrinted Material
 

The innovator's dilemma : the revolutionary book that will change the way you do business


Christensen, Clayton M., 1952-2020.
New York : Harper Business, [2011]
1st Harper Business pbk.

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD53 .C49 2011    Available  ---
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