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Subjects (1-2 of 2)
Customer services -- Evaluation.
1
Book
Keeping score : using the right metrics to drive world-class performance
Brown, Mark Graham.
New York : Quality Resources, [1996]
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Moore Stacks
HD58.9 .B76 1996
1996
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---
2
Bestseller
Measuring customer service effectiveness
Cook, Sarah, 1955- author.
London ; New York : Routledge, 2016.
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Electronic Resources
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