| Edition |
2nd ed. |
| Description |
1 online resource (vii, 230 pages) |
|
data file |
| Physical Medium |
polychrome |
| Contents |
Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package. |
| Summary |
From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Customer services -- Training.
|
|
Customer services. |
|
Training. |
|
Customer relations -- Training.
|
|
Customer relations. |
|
Employees -- Training of.
|
|
Employees -- Training of. |
|
BUSINESS & ECONOMICS -- Training. |
|
BUSINESS & ECONOMICS -- Mentoring & Coaching. |
|
Employees -- Training. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Evenson, Renee, 1951- Customer service training 101. 2nd ed. New York : American Management Association, ©2011 9780814416419 (DLC) 2010020923 (OCoLC)624052360 |
| ISBN |
9780814416426 (electronic book) |
|
081441642X (electronic book) |
|
9780814416419 |
|
0814416411 |
|
