| Description |
1 online resource (xiv, 194 pages). |
|
data file |
| Physical Medium |
polychrome |
| Series |
Governance series,
1487-3052 ;
25
|
|
Governance series ; 25.
1487-3052
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Service transformation in a citizen-centric world -- Serving whom : customers, clients or citizens? -- Are we satified and is that the point? -- Can we create a service culture? -- Can we meet the governance challenge? -- Can we work across jurisdictional boundaries? -- Will Web 2.0 change everything? -- Conclusion : Now the real work begins ... |
| Summary |
In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Administrative agencies -- Customer services -- Canada.
|
|
Administrative agencies -- Customer services. |
|
Canada. |
|
Administrative agencies. |
|
Consumer satisfaction -- Canada -- Evaluation.
|
|
Consumer satisfaction. |
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Electronic government information -- Canada.
|
|
Evaluation. |
|
Internet in public administration -- Canada.
|
|
Internet in public administration. |
|
Electronic government information. |
|
POLITICAL SCIENCE -- Public Policy -- General. |
|
Consumer satisfaction -- Evaluation. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
| Added Author |
Dutil, Patrice A., 1960-
|
| Other Form: |
Print version: 9780776607436 |
| ISBN |
9780776619163 (electronic book) |
|
0776619160 (electronic book) |
|
1280690909 |
|
9781280690907 |
|
9780776607436 (paperback) |
|
