Skip to content
You are not logged in |Login  
     
Limit search to available items
Result page:    
Subjects (51-100 of 109)
Customer services.
51
Bestseller
BestsellerE-book
 

Key account management : tools and techniques for achieving profitable key supplier status


Cheverton, Peter.
London ; Philadelphia : Kogan Page, 2015.
Sixth edition.

Rating:

Item Status

52
Bestseller
BestsellerE-book
 

Knock your socks off answers : solving customer nightmares & soothing nightmare customers


Anderson, Kristin.
New York : American Management Association, 1995.

Rating:

Item Status

53
Bestseller
BestsellerE-book
 

Knock your socks off selling


Gitomer, Jeffrey, 1946-
New York : AMACOM, [1999]

Rating:

Item Status

54
book
BookPrinted Material
 

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Z4595 2000    Available  ---
55
Bestseller
BestsellerE-book
 

Knock your socks off service recovery


Zemke, Ron.
New York : AMACOM, [2000]

Rating:

Item Status

56
Bestseller
BestsellerE-book
 

Item Status

57
Bestseller
BestsellerE-book
 

Lessons unlearned : 25 years in customer service


Ragsdale, John.
Buckinham, VA : Point B, Inc., 2012.

Rating:

Item Status

58
Bestseller
BestsellerE-book
 

LET ME SPEAK TO THE MANAGER! : SELLING FROM THE BUYER'S POINT OF VIEW


Boland, Daniel M.
[Place of publication not identified] : RESOURCE PUBLICATIONS, 2020.

Rating:

Item Status

59
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.122 .C33 1996  1996    Available  ---
60
book
BookPrinted Material
 

Linking quality to business results.



New York, NY : Conference Board, [1994]

Rating:

 

Item Status

61
Bestseller
BestsellerE-book
 

Managing knock your socks off service


Bell, Chip R.
New York : AMACOM, [2007]
2nd ed. / revisions by Chip R. Bell and Dave Zielinski.

Rating:

Item Status

62
Bestseller
BestsellerE-book
 

Managing knock your socks off service


Bell, Chip R.
New York : AMACOM - American Management Association, [2013]
Third Edition.

Rating:

Item Status

63
book
BookPrinted Material
 

Marketing to win


Sonnenberg, Frank K.
New York : Harper & Row, Ballinger Division, [1990]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Rider Faculty Publications Collection  Faculty HF5415 .S6932 1990    Available  Ask Librarian for access
 Moore Stacks  HF5415 .S6932 1990    Available  ---
64
Bestseller
BestsellerE-book
 

A new paradigm in marketing-- the service dominant logic : academia's reactions to the theory of Var


Weißenfels, Christina, author.
Hamburg : Anchor Academic Publishing, 2015.

Rating:

Item Status

65
Bestseller
BestsellerE-book
 

No nonsense : attract new customers : 100+ ideas to bring in more customers


Wilson, Jerry R., 1944-2005, author.
Newburyport, MA : Career Press, 2020.

Rating:

Item Status

66
book
BookPrinted Material
 

The Northbound train : finding the purpose, setting the direction, shaping the destiny of your organ


Albrecht, Karl.
New York : American Management Association, [1994]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD58.9 .A447 1994    Available  ---
67
book
BookPrinted Material
 

One customer, divisible : linking customer insight to loyalty and advocacy behavior


Lowenstein, Michael W., 1942-
Mason, Ohio : Texere/Thomson, [2005]

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .L68 2005    Available  ---
68
Bestseller
BestsellerE-book
 

Outrageous! : unforgettable service--guilt-free selling


Gross, T. Scott.
New York : AMACOM, [1998]

Rating:

Item Status

69
Bestseller
BestsellerE-book
 

The perception of a difference : the power in buying, marketing, selling, customer care


Zimmerman, Wesley W.
[Place of publication not identified] : [Electronic & Database Pub.], [2005]

Rating:

Item Status

70
Bestseller
BestsellerE-book
 

Performance Research Associates' Delivering knock your socks off service.



New York : American Management Association, [2003]
3rd ed. revisions / by Ron Zemke.

Rating:

Item Status

71
Bestseller
BestsellerE-book
 

Item Status

72
Bestseller
BestsellerE-book
 

Rockstar Service.


Brownlee, David Bruce.
[Place of publication not identified] : Morgan James Publishing, 2019.

Rating:

Item Status

73
Bestseller
BestsellerE-book
 

Service business development : strategies for value creation in manufacturing firms


Fischer, Thomas, 1959-
Cambridge, UK : Cambridge University Press, [2012]

Rating:

Item Status

74
film
FilmVideorecording
 

Service impact!.



[San Francisco, California, USA] : Kanopy Streaming, 2014.

Rating:

Item Status

75
Bestseller
BestsellerE-book
 

Service orientation : winning strategies and best practices


Allen, Paul, 1949-
Cambridge, UK ; New York : Cambridge University Press, 2006.

Rating:

Item Status

76
Bestseller
BestsellerE-book
 

Item Status

77
Bestseller
BestsellerE-book
 

Service thinking : the seven principles to discover innovative opportunities


Hastings, Hunter, author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014.

Rating:

Item Status

78
Bestseller
BestsellerE-book
 

The stairs of customer loyalty


Alessandra, Anthony J.
[Place of publication not identified] : [Electronic & Database Pub.], [2007]

Rating:

Item Status

79
Bestseller
BestsellerE-book
 

Strategic customer management : strategizing the sales organization


Piercy, Nigel.
Oxford ; New York : Oxford Univ. Press, [2009]

Rating:

Item Status

80
Bestseller
BestsellerE-book
 
81
Bestseller
BestsellerE-book
 

SUCCESS IS AN INSIDE JOB ; INCLUDES BONUS BOOK brilliant service is the bottom line.


Bailey, Simon T.
[Place of publication not identified] : SOUND WISDOM, [2015]

Rating:

Item Status

82
Bestseller
BestsellerE-book
 

Successful customer care in a week


McLanachan, Di.
London : Hodder Education, 2012.

Rating:

Item Status

83
Bestseller
BestsellerE-book
 

Item Status

84
Bestseller
BestsellerE-book
 

SuperSTAR customer service : it's all about C.A.R.E.


Conlow, Rick.
[Rochester, N.Y.] : Axzo Press, [2009]

Rating:

Item Status

85
Bestseller
BestsellerE-book
 

Sustaining knock your socks off service


Connellan, Thomas K., 1942-
New York : Amacom, [1993]

Rating:

Item Status

86
Bestseller
BestsellerE-book
 

Telephone courtesy & customer service : be your company's lifeline to customers


Finch, Lloyd C.
[Rochester, N.Y.] : Axzo Press, [2009]
4th ed.

Rating:

Item Status

87
Bestseller
BestsellerE-book
 

Telephone skills : eReport


Alessandra, Anthony J.
[Place of publication not identified] : [Electronic & Database Pub.], [2005]

Rating:

Item Status

88
book
BookPrinted Material
 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .G43 1993    Available  ---
89
Bestseller
BestsellerE-book
 

TRAIN CUSTOMER SERVICE REPS FOR SUCCESS.


Armstrong, Rachel, 1980-
[Place of publication not identified] : ASSOCIATION FOR TALENT DE, 2021.

Rating:

Item Status

90
Bestseller
BestsellerE-book
 

Item Status

91
book
BookPrinted Material
 

Untangling organizational gridlock : strategies for building a customer focus


Bechtell, Michele L., 1956-
Milwaukee, Wis. : ASQC Quality Press ; New York, NY : AMACOM Books [distributor], [1993]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HD62.15 .B43 1993    Available  ---
92
book
BookPrinted Material
 

The user experience team of one : a research and design survival guide


Buley, Leah, author.
Brooklyn, New York : Rosenfeld Media, [2013]

Rating:

 

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Talbott: Catalog Workroom  QA76.9.U83 B85 2013    Available  ---
93
Bestseller
BestsellerE-book
 

What customers crave : how to create relevant and memorable experiences at every touchpoint


Webb, Nicholas J., 1958- author.
New York : AMACOM, American Management Association, [2017]

Rating:

Item Status

94
Bestseller
BestsellerE-book
 

What great service leaders know and do : creating breakthroughs in service firms


Heskett, James L., author.
Oakland, CA : Berrett-Koehler Publishers, Inc., [2015]
First edition.

Rating:

Item Status

95
Bestseller
BestsellerE-book
 

WILLIE'S WAY;6 SECRETS FOR WOOING, WOWING, AND WINNING CUSTOMERS AND THEIR LOYALTY.


PHILLIP VAN HOOSER.
[Place of publication not identified] : SOUND WISDOM.

Rating:

Item Status

96
Bestseller
BestsellerE-book
 

Win the customer : 70 simple rules for sensational service


Martins, Flavio.
New York : AMACOM American Management Association, 2016.

Rating:

Item Status

97
Bestseller
BestsellerE-book
 

The winning manager's playbook : 6 practices every manager needs to succeed


Cioffi, John.
Pompton Plains, NJ : The Career Press, Inc., [2013]

Rating:

Item Status

98
Bestseller
BestsellerE-book
 

Wired and dangerous : how your customers have changed and what to do about it


Bell, Chip R.
San Francisco : Berrett-Koehler Publishers, ©2011.
1st ed.

Rating:

Item Status

99
book
BookPrinted Material
 

Your call is (not that) important to us : customer service and what it reveals about our world and o


Yellin, Emily, 1961-
New York : Free Press, [2009]
1st Free Press hardcover ed.

Rating:

Item Status

Location Call No. Status OPAC Message Public Note Gift Note
 Moore Stacks  HF5415.5 .Y47 2009    Available  ---
Customer Services Academic Libraries Planning
100
Bestseller
BestsellerE-book
 

Survey of academic library leadership : re-opening the library



[New York] : Primary Research Group, Inc., [2020]
2021 edition.

Rating:

Item Status

Resources
More Information
Result page: