Title The customer differential : the complete guide to implementing customer relationship management / Melinda Nykamp.

Publication Info.	New York : AMACOM, [2001]
	©2001

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	HF5415.5 .N947 2001	Available	---

Description	x, 212 pages : illustrations ; 24 cm
Note	Includes index.
Subject	Customer relations -- Management.
	Customer relations -- Management.
	Data mining.
	Data mining.
ISBN	081440622X