Edition |
2nd ed. |
Description |
1 online resource (xxiv, 270 pages) : illustrations. |
Physical Medium |
polychrome |
Description |
text file |
Series |
A BK business book
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BK business book.
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Bibliography |
Includes bibliographical references (pages 253-258) and index. |
Contents |
Resolution : getting beyond conflict, compromise, and settlement -- ROI and the costs of conflict : pay now or pay later -- Two brothers : their story of resolution -- The craft of resolution : a road map for resolving conflict -- Principle 1 : believing in abundance -- Principle 2 : creating partnership -- Principle 3 : being creative -- Principle 4 : fostering sustainable collaboration -- Principle 5 : becoming open -- Principle 6 : forming long-term collaborations -- Principle 7 : relying on feelings and intuition -- Principle 8 : disclosing information and feelings -- Principle 9 : learning throughout the resolution process -- Principle 10 : becoming responseable -- Step 1 : your attitude of resolution -- Step 2 : stories : telling and listening -- Step 3 : listening for a vision of resolution -- Step 4 : getting current and complete -- Step 5 : reaching agreement in principle -- Step 6 : crafting the new agreement -- Step 7 : resolution -- Applying the principles : the craft of resolution -- Benefits and utility : the cycle of resolution -- Using the power of the legal system -- Choosing a professional : the resolutionary -- Building a culture of agreement and resolution. |
Summary |
This thoroughly revised and updated work offers new principles and new tools to show how to get to real, lasting resolution of personal, business, organizational, or community conflict. |
Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
Subject |
Dispute resolution (Law) -- United States.
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Dispute resolution (Law) |
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United States. |
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Mediation -- United States.
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Mediation. |
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Conflict management.
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Conflict management. |
Genre/Form |
Electronic books.
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Electronic books -- Electronic books.
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Other Form: |
Print version: Levine, Stewart. Getting to resolution. 2nd ed. San Francisco, CA : Berrett-Koehler Publishers, ©2009 9781576757710 (DLC) 2009028809 (OCoLC)426147395 |
ISBN |
9781576757888 electronic book |
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1576757889 electronic book |
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9781605095806 electronic book |
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160509580X electronic book |
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9781576757710 paperback alkaline paper |
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1576757714 paperback alkaline paper |
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