Chapter 10. Theory Development, Generalization, and ConclusionsAppendices; References; Subject Index.
Summary
This book examines B2B decision making processes for software application development. To learn what really happens and why it happens, this study provides a multi-level "hermeneutic system" starting with written accounts of decision-making associated with development and delivery of new software applications - these accounts are then revisited through multiple rounds of researcher and informant interpretations. The framework and supporting analysis is applied to six application software case studies that created new Internet-based software applications which were either disruptive or suppor.
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