| Edition |
First edition. |
| Description |
1 online resource (xvii, 251 pages) : color illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Service systems and innovations in business and society collection,
2326-2699
|
|
Service systems and innovations in business and society collection.
2326-2699
|
| Note |
Includes index. |
| Contents |
Chapter 1. Taking what works and learning from mistakes -- Chapter 2. Ambiguity management -- Chapter 3. Messaging -- Chapter 4. Empowered emotional ownership -- Chapter 5. Decision making -- Chapter 6. Leadership -- Chapter 7. Interests and values aligned -- Chapter 8. On the ground -- Chapter 9. Bringing it together. |
| Access |
Access restricted to authorized users and institutions. |
| Summary |
Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adoption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of "fixing the pipes and helping people" to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: "I do good work, change is coming, help me with the change, and I can do more." |
| Form |
Also available in print. |
| System Details |
Mode of access: World Wide Web. |
|
System requirements: Adobe Acrobat reader. |
| Provenance |
Purchased with the Phippen Library Fund. |
| Subject |
Electronic commerce.
|
|
Electronic commerce. |
|
Business enterprises -- Technological innovations.
|
|
Business enterprises -- Technological innovations. |
| Indexed Term |
Ambiguity management. |
|
Behaviors management. |
|
Business transformation. |
|
Change leadership. |
|
Change management. |
|
COVID-19. |
|
Decision making. |
|
Digital transformation. |
|
Interests & values. |
|
Leadership. |
|
Operational change. |
|
Organizational change. |
|
Process improvement. |
|
Project management. |
|
Risk management. |
|
Service management. |
|
Strategy. |
| Genre/Form |
Electronic books.
|
| Added Author |
Unhelkar, Bhuvan, author.
|
| Other Form: |
Print version: 9781637420249 |
| ISBN |
9781637420256 e-book |
|
9781637420249 print |
|
