Skip to content
You are not logged in |Login  
     
Limit search to available items
Record:   Prev Next
Resources
More Information
Bestseller
BestsellerE-book
Author Hiles, Andrew Hon FBCI, EIoSCM.

Title E-Business Service Level Agreements.

Publication Info. [Place of publication not identified] : Rothstein Publishing, 2016.

Item Status

Description 1 online resource
text file
Summary Your customers don't care whether it is you, your ISP, ASP, or other outsourced provider who screws up - they just know they can't do business with you when they want to. All that matters is that your e-business is failing to deliver - and that you need to hold someone accountable. Meaningful Service Level Agreements (SLAs) are unambiguous, comprehensive, and enforceable. SLAs commit suppliers to a defined quality of service: failure to meet explicit service levels can result in penalties or even legal action. Spectacular losses often follow e-business outages, particularly when SLAs are not in force. The biggest hit is not necessarily loss of income or profit, but impact on stock values - especially when markets are skittish. Some losses have exceeded $40 million with stock values falling by 26%. This new book offers the keys to effective SLAs with Internet Service Providers (ISPs) and Application Service Providers (ASPs), which can go a long way toward averting catastrophic losses as well as day-to-day headaches.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Service-level agreements.
Service-level agreements.
Total quality management.
Total quality management.
Electronic commerce -- Quality control.
Electronic commerce.
Quality control.
Genre/Form Electronic books.
ISBN 1944480005 (e-book)
9781944480004 (electronic book)
0964164892