| Edition |
First edition. |
| Description |
1 online resource (xv, 143 pages) : illustrations (some color). |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Business law and corporate risk management collection,
2333-6730
|
|
Business law and corporate risk management collection.
2333-6730
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Chapter 1. Introduction of e-consumer protection in e-retailing in ASEAN -- Chapter 2. Issues associated with e-consumer protection -- Chapter 3. The current e-consumer protection framework -- Chapter 4. A proposed multisector governance frameworkfor e-consumer protection -- Chapter 5. Case studies of e-consumer protectionin ASEAN -- Chapter 6. Conclusion: e-consumer protection now and in the future. |
| Access |
Access restricted to authorized users and institutions. |
| Summary |
While many sectors have been badly affected by the COVID-19 pandemic, e-retailing is one of the booming sectors during this period. Actually, the e-retailing sector was already booming even before the global pandemic. Although e-retailing offers many opportunities for businesses and consumers, there are several issues associated with e-consumer protection. This book examines how consumers are protected on the online marketplace in the context of ASEAN countries. Specifically, this project: (i) Discusses the six issues of e-consumer protection (e.g., information about transaction, product quality, privacy, security, redress, and jurisdiction); (ii) Examines the policy/governance approach adopted by different sectors to address the issues of e-consumer protection; and (iii) Proposes a multisector governance framework for e-consumer protection. Three short case studies on Lazada in Singapore, Shopee in Vietnam, and Zalora in Malaysia are also included to illustrate how well-known e-retailers protect their e-customers. Overall, this book is interdisciplinary, including research on consumer protection, governance, management, and policy/regulation. It provides sources of information and knowledge which focus on both theoretical and practical aspects of e-consumer protection in ASEAN countries. Also, the roles from different sectors are examined to produce comprehensive findings and analysis of the governance process. |
| Form |
Also available in print. |
| System Details |
Mode of access: World Wide Web. |
|
System requirements: Adobe Acrobat reader. |
| Provenance |
Purchased with the Phippen Library Fund. |
| Subject |
ASEAN.
|
|
ASEAN. |
|
Retail trade -- Southeast Asia.
|
|
Retail trade. |
|
Southeast Asia. |
|
Electronic commerce -- Southeast Asia.
|
|
Electronic commerce. |
|
Consumer protection -- Southeast Asia.
|
|
Consumer protection. |
|
Internet marketing -- Southeast Asia.
|
|
Internet marketing. |
| Indexed Term |
E-consumer protection. |
|
Multisector governance. |
|
E-retailing. |
|
E-retailers. |
|
Industry association. |
|
Information disclosure. |
|
Self-regulation. |
|
Privacy. |
|
Security. |
|
Redress. |
|
Jurisdiction. |
|
ASEAN. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: 9781953349606 |
| ISBN |
9781953349613 e-book |
|
9781953349606 print |
|
