| Description |
1 online resource (xi, 152 pages) : illustrations. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
LITA guide ; [26]
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LITA guides ; 26.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Virtual reference services : considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google voice and chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : from infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : a national text reference message service / Tom Peters, Lili Luo, and Lori Bell -- AskColorado : a collaborative virtual reference service / Kris Johnston. |
| Summary |
Social web technologies present an often confusing array of options for answering user reference questions. Applying 20 years' experience as a reference librarian working through the development of virtual reference and the integration of new tools and technologies into the industry, Thomsett-Scott lays out how libraries are using vendor services such as LibraryH3lp, LibAnswers, and Text a Librarian, as well as free tools like Twitter and Google Voice for their reference needs. Practitioners offer details on virtual reference services such as Twitter Search, instant messaging services such as |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Electronic reference services (Libraries)
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Electronic reference services (Libraries) |
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Electronic reference services (Libraries) -- United States -- Case studies.
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United States. |
| Genre/Form |
Case studies.
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Electronic books.
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Electronic books.
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Case studies.
|
| Added Author |
Thomsett-Scott, Beth C., editor.
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Library and Information Technology Association (U.S.)
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| Other Form: |
Print version: Implementing virtual reference services. Chicago : ALA TechSource, an imprint of the American Library Association, 2013 9781555708993 (DLC) 2012042317 (OCoLC)820450635 |
| ISBN |
9781555709501 electronic book |
|
1555709508 electronic book |
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9781555709518 electronic book |
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1555709516 electronic book |
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9781555708993 |
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1555708994 |
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9781555709525 (Kindle) |
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