| Description |
xvi, 312 pages : illustrations ; 23 cm |
| Note |
Chapters updated from original presentations at the Reference Renaissance: Current and Future Trends conference, sponsored by the Bibliographical Center for Research of Aurora, Colorado, and Reference and User Services Association, a Division of the American Library Association, August 4-5, 2008. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Reference in the age of Wikipedia, or not-- / David W. Lewis, keynote speaker -- Theory meets practice : educators and directors talk / Plenary Panel ; remarks by R. David Lankes ... [et al.] -- Getting better all the time : improving communication and accuracy in virtual reference / Marie L. Radford and Lynn Silipigni Connaway -- Balance of power and negotiation of meaning in virtual reference learning environments / Mary Kickham-Samy -- Giving users options for chat reference : effects of QuestionPoint's instant message widget on chat traffic / Virginia Cole -- Unconscious cognition in the genesis of reference queries / Glynn Harmon and Lynn Westbrook -- Systems-centered versus user-centered librarianship : a cognitive sociological view / Hannah Kwon -- Reference librarians' personal theories of practice : a new approach to studying reference service / Amy VanScoy -- New route to an old resource : facilitating access to library research guides for the self-serve generation / Stephanie Alexander, Jennifer Gerke, and Kathryn Lage -- Meeting user's needs through new reference service models / Kay Ann Cassell -- Apples and oranges : creating a hybrid virtual reference service with proprietary chat reference software and free instant messaging services / Lorrie Evans, Nina McHale, and Karen Sobel -- California's AskNow law librarian service / Ralph Stahlberg and Mary Pinard -- Expanding service and enhancing learning : preliminary report on a novel virtual reference collaboration / Andrea Wright and Feili Tu -- You virtually can't miss us : harnessing virtual tools to enhance the quality of our reference services / Judy Ng, Ivy Lee Huey Shin, and Yit Chin Chuan -- Google 2.0 : benefits and burdens / Wayne Bivens-Tatum -- Stayin' alive in the Google age : adding custom search engines for better Internet results / Lilia Murray -- Innovations from the inside out / Lisa A. Ancelet and Lorin Flores Fisher -- Neoreference : looking for new models in response to disjunctive change / Susan Beatty and Helen Clarke -- Drawing in the community for reference services at Wilkinson Public Library in Telluride, Colorado / Sarah Lawton -- You bought it, now sell it : creating a reference renaissance in the public library by marketing collections and services / Bernadine Goldman, Lizzie Eastwood, and Karen Long -- Utilizing new staff training initiatives to develop and implement reference competencies at the University of Nevada, Las Vegas libraries / Victoria Nozero and Sidney Lowe -- Reference training through a co-mentoring program / Louise Klusek and Christopher Tuthill. |
| Subject |
Reference services (Libraries) -- Congresses.
|
|
Reference services (Libraries) |
|
Electronic reference services (Libraries) -- Congresses.
|
|
Electronic reference services (Libraries) |
|
Internet in library reference services -- Congresses.
|
|
Internet in library reference services. |
| Genre/Form |
Conference papers and proceedings.
|
|
Conference papers and proceedings.
|
| Added Author |
Radford, Marie L.
|
|
Lankes, R. David, 1970-
|
| ISBN |
9781555706807 alkaline paper |
|
1555706800 alkaline paper |
|
