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Title Borders in service : enactments of nationhood in transnational call centres / edited by Kiran Mirchandani and Winifred R. Poster.

Publication Info. Toronto ; Buffalo ; London : University of Toronto Press, [2016]
©2016

Item Status

Description 1 online resource
Physical Medium polychrome
Description text file
Bibliography Includes bibliographical references.
Contents Cover ; Title Page ; Copyright Page ; Contents; Illustrations; Acknowledgments; Introduction; 1. Enactments of Nationhood in Transnational Call Centres ; Part 1. Call Centres as Building Blocks for Narratives of the Nation State ; 2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary; 3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres; 4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius.
Part 2. Constructing Nationally Appropriate (and Inappropriate) Workers5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres; 6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres; Part 3. Caught in the Middle -- Labours of Borders and Crossings; 7. Migrations a l'envers: Global Service Work and Discursive Crossings; 8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres; Summary.
Summary In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Call centers -- Social aspects.
Call centers.
Social aspects.
Call centers -- Employees.
Employees.
Service industries workers.
Service industries workers.
Intercultural communication.
Intercultural communication.
National characteristics.
National characteristics.
Transnationalism.
Transnationalism.
Genre/Form Electronic books.
Added Author Mirchandani, Kiran, 1968- author, editor.
Poster, Winifred, author, editor.
ISBN 9781487511852 (electronic book)
148751185X (electronic book)
9781487500801
1487500807
9781487520595
148752059X