Description |
1 online resource |
Physical Medium |
polychrome |
Description |
text file |
Bibliography |
Includes bibliographical references. |
Contents |
Cover ; Title Page ; Copyright Page ; Contents; Illustrations; Acknowledgments; Introduction; 1. Enactments of Nationhood in Transnational Call Centres ; Part 1. Call Centres as Building Blocks for Narratives of the Nation State ; 2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary; 3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres; 4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius. |
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Part 2. Constructing Nationally Appropriate (and Inappropriate) Workers5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres; 6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres; Part 3. Caught in the Middle -- Labours of Borders and Crossings; 7. Migrations a l'envers: Global Service Work and Discursive Crossings; 8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres; Summary. |
Summary |
In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. |
Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
Subject |
Call centers -- Social aspects.
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Call centers. |
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Social aspects. |
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Call centers -- Employees.
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Employees. |
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Service industries workers.
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Service industries workers. |
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Intercultural communication.
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Intercultural communication. |
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National characteristics.
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National characteristics. |
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Transnationalism.
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Transnationalism. |
Genre/Form |
Electronic books.
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Added Author |
Mirchandani, Kiran, 1968- author, editor.
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Poster, Winifred, author, editor.
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ISBN |
9781487511852 (electronic book) |
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148751185X (electronic book) |
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9781487500801 |
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1487500807 |
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9781487520595 |
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148752059X |
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