"First published 2005 by Ashgate Publishing."-- Title page verso.
Bibliography
Includes bibliographical references and index.
Contents
pt. I. Establishing the aim -- 1. Defining crew resource management -- 2. Safety and the learning organisation -- 3. Establishing the goal -- identifying CRM behaviour -- pt. II. Conduct of training -- 4. Developing training activities -- 5. Delivering training -- pt. III. Measuring results -- 6. Measuring the effectiveness of CRM training -- 7. Measuring CRM skills -- 8. Administration of the process.
Local Note
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