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Title Calling for help : language and social interaction in telephone helplines / edited by Carolyn D. Baker, Michael Emmison, Alan Firth.

Imprint Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005.

Item Status

Description 1 online resource (xviii, 351 pages).
Series Pragmatics & beyond, 0922-842X ; new ser., v. 143
Pragmatics & beyond ; new ser., v. 143. 0922-842X
Bibliography Includes bibliographical references and index.
Contents Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision.
Summary Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Social interaction.
Helplines -- Social aspects.
Telephone -- Social aspects.
Telephone calls.
Interpersonal communication.
Genre/Form Electronic books.
Added Author Baker, Carolyn D.
Emmison, Michael, 1948-
Firth, Alan.
Other Form: Print version: Calling for help. Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005 (DLC) 2005050837
ISBN 9789027294081 (electronic bk.)
9027294089 (electronic bk.)