LEADER 00000cam a2200697Ma 4500 
001    ocn232157221 
003    OCoLC 
005    20160527040445.8 
006    m     o  d         
007    cr cn||||||||| 
008    050727s2005    ne      ob    001 0 eng d 
019    237390387|a646738559|a703732642|a722398673|a728035307
       |a888469057 
020    9789027294081|q(electronic book) 
020    9027294089|q(electronic book) 
020    |z9027253862 
035    (OCoLC)232157221|z(OCoLC)237390387|z(OCoLC)646738559
       |z(OCoLC)703732642|z(OCoLC)722398673|z(OCoLC)728035307
       |z(OCoLC)888469057 
040    IOD|beng|epn|cIOD|dOCLCG|dCUY|dOCLCQ|dN$T|dIDEBK|dE7B
       |dEBLCP|dOCLCQ|dMHW|dOCLCQ|dDKDLA|dOCLCQ|dOCLCO|dYDXCP
       |dDEBSZ|dOCLCA|dOCLCQ 
049    RIDW 
050  4 HM1111|b.C35 2005eb 
072  7 PSY|x031000|2bisacsh 
082 04 302|222 
090    HM1111|b.C35 2005eb 
245 00 Calling for help :|blanguage and social interaction in 
       telephone helplines /|cedited by Carolyn D. Baker, Michael
       Emmison, Alan Firth. 
264  1 Amsterdam ;|aPhiladelphia :|bJohn Benjamins Pub. Co.,
       |c[2005] 
264  4 |c©2005 
300    1 online resource (xviii, 351 pages). 
336    text|btxt|2rdacontent 
337    computer|bc|2rdamedia 
338    online resource|bcr|2rdacarrier 
340    |gpolychrome|2rdacc 
347    text file|2rdaft 
490 1  Pragmatics & beyond,|x0922-842X ;|vnew ser., v. 143 
504    Includes bibliographical references and index. 
505 0  Calling for Help; Editorial page; Title page; LCC data; 
       Dedication; Table of contents; Notes on contributors; 
       Preface; Calling for help; I. Technical assistance; 
       Calibrating for competence in calls to technical support; 
       Collaborative problem description in help desk calls; The 
       metaphoric use of space in expert-lay interaction about 
       computing systems; II. Emotional support; The mitigation 
       of advice; Four observations on openings in calls to Kids 
       Help Line; 'I just want to hear somebody right now'; III. 
       Healthcare provision. 
520    Telephone helplines have become one of the most pervasive 
       sites of expert-lay interaction in modern societies 
       throughout the world. Yet surprisingly little is known of 
       the in situ, language-based processes of help-seeking and 
       help-giving behavior that occurs within them. This 
       collection of original studies by both internationally 
       renowned and emerging scholars seeks to improve upon this 
       state of affairs. It does so by offering some of the first
       systematic investigations of naturally-occurring spoken 
       interaction in telephone helplines. Using the methods of 
       Conversation Analysis, each of the con. 
588 0  Print version record. 
590    eBooks on EBSCOhost|bEBSCO eBook Subscription Academic 
       Collection - North America 
650  0 Social interaction.|0https://id.loc.gov/authorities/
       subjects/sh85123965 
650  0 Helplines|0https://id.loc.gov/authorities/subjects/
       sh2005005126|xSocial aspects.|0https://id.loc.gov/
       authorities/subjects/sh00002758 
650  0 Telephone|xSocial aspects.|0https://id.loc.gov/authorities
       /subjects/sh85133394 
650  0 Telephone calls.|0https://id.loc.gov/authorities/subjects/
       sh99004511 
650  0 Interpersonal communication.|0https://id.loc.gov/
       authorities/subjects/sh85067481 
650  7 Social interaction.|2fast|0https://id.worldcat.org/fast/
       1122562 
650  7 Helplines.|2fast|0https://id.worldcat.org/fast/1737990 
650  7 Social aspects.|2fast|0https://id.worldcat.org/fast/
       1354981 
650  7 Telephone|xSocial aspects.|2fast|0https://id.worldcat.org/
       fast/1146327 
650  7 Telephone calls.|2fast|0https://id.worldcat.org/fast/
       1146358 
650  7 Interpersonal communication.|2fast|0https://
       id.worldcat.org/fast/977344 
655  4 Electronic books. 
700 1  Baker, Carolyn D.|0https://id.loc.gov/authorities/names/
       n88192030 
700 1  Emmison, Michael,|d1948-|0https://id.loc.gov/authorities/
       names/n99033256 
700 1  Firth, Alan.|0https://id.loc.gov/authorities/names/
       n94039689 
776 08 |iPrint version:|tCalling for help.|dAmsterdam ; 
       Philadelphia : John Benjamins Pub. Co., ©2005|w(DLC)  
       2005050837 
830  0 Pragmatics & beyond ;|0https://id.loc.gov/authorities/
       names/n42019550|vnew ser., v. 143.|x0922-842X 
856 40 |uhttps://rider.idm.oclc.org/login?url=http://
       search.ebscohost.com/login.aspx?direct=true&scope=site&
       db=nlebk&AN=229682|zOnline eBook. Access restricted to 
       current Rider University students, faculty, and staff. 
856 42 |3Instructions for reading/downloading this eBook|uhttp://
       guides.rider.edu/ebooks/ebsco 
901    MARCIVE 20231220 
948    |d201606016|cEBSCO|tebscoebooksacademic|lridw 
994    92|bRID