| Description |
1 online resource. |
| Physical Medium |
polychrome |
| Description |
text file |
| Series |
Emerald gems
|
|
Emerald gems.
|
| Bibliography |
Includes bibliographical references. |
| Contents |
Front Cover; Emerald Gems: New Perspectives in Hospitality Management; Copyright page; Contents; Preface; Hospitality HRM: Past, Present and the Future; Introduction; Literature Overview; Development of Human Resource Management (HRM); Hard and Soft HRM; Unitarist and Pluralist Perspectives of HRM; Strategic Human Resource Management; Outsourcing; HRM in Hospitality: Challenging Perspectives; Generational Change in Hospitality Employees; Training, Skills, and Service Quality in Hospitality; Technology and Hospitality Workforce; Strategic HRM, HPWP and the Balanced Scorecard in Hospitality |
|
Casualisation and Outsourcing of Hospitality WorkforceTaking Stock of HRM in Hospitality; Future Trends; Conclusions; References; Hospitality Quality: New Directions and New Challenges; Introduction; Hospitality; Customer's Perceptions of Quality; Hospitality Quality; The Hospitality Employee; Management; Conclusion; References; About the Authors; How Much Does Labour Turnover Cost?: A Case Study of Australian Four- and Five-Star Hotels; Introduction; Labour Turnover "Culture" in the Hospitality Industry; Tangible and Intangible Costs of Turnover; Loss of Accountability for Turnover Costs |
|
Turnover Rates and Costs in the Hospitality IndustryResearch Method; Findings and Discussion; Discussion and Conclusions; References; Relationships Among Hedonic and Utilitarian Values, Satisfaction and Behavioral Intentions in the Fast-Casual Restaurant Industry; Introduction; Theoretical Background; Utilitarian Value and Hedonic Value; Value, Satisfaction and Behavioral Intentions; Methodology; Results; Sample Profile; Data Screening; Measurement Model; Structural Model; Indirect Effects; Discussion and Conclusion; Summary of the Study; Implications |
|
Limitations and Suggestions for Future ResearchReferences; Further Reading; Hospitality Marketing Research From 2000 to 2009: Topics, Methods, and Trends; Introduction; Methodology; Study Topic; Industry Application; Main Analysis Methods; Findings; Study Topic Review and Trends; Significant topic trends by journal; Cornell Hospitality Quarterly; International Journal of Hospitality Management (IJHM); Journal of Hospitality & Tourism Research (JHTR); International Journal of Contemporary Hospitality Management (IJCHM); Industry Application Review; Methodology Review; Discussion; Conclusion |
| Summary |
New Perspectives in Hospitality Management is a unique collection of articles that represent the very highest level of scholarship in the sphere of hospitality research. The articles published in this collection identify some emergent themes that have subsequently established themselves as key trends among academics in the field. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Hospitality industry -- Management.
|
|
Hospitality industry -- Management. |
|
Hospitality industry -- Personnel management.
|
|
Hospitality industry -- Personnel management. |
|
Hospitality industry -- Marketing.
|
|
Hospitality industry -- Marketing. |
| Genre/Form |
Electronic books.
|
| ISBN |
9781785608803 (electronic book) |
|
1785608800 (electronic book) |
|
9781785608810 |
|
