Title The healthcare customer service revolution : the growing impact of managed care on patient satisfaction / David Zimmerman, Peggy Zimmerman, Chuck Lund.

Publication Info.

Item Status

Location	Call No.	Status	OPAC Message	Public Note	Gift Note
Moore Stacks	R727.3 .Z56 1996 1996	Available	---

Description	xvii, 217 pages ; 24 cm
Note	Includes index.
Subject	Patient satisfaction.
	Patient satisfaction.
	Medical personnel and patient.
	Medical personnel and patient.
	Medical care -- Quality control.
	Medical care -- Quality control.
	Hospitals -- Administration -- Case studies.
	Hospitals -- Administration.
Genre/Form	Case studies.
Subject	Medical care.
Genre/Form	Case studies.
Added Author	Zimmerman, Peggy.
	Lund, Charles.
ISBN	0786308931