| Description |
1 online resource (202 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Bibliography |
Includes bibliographical references (pages 184-191)-and indexes. |
| Contents |
Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index. |
| Summary |
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Administrative agencies -- Great Britain -- Evaluation -- Case studies.
|
|
Administrative agencies. |
|
Great Britain. |
|
Evaluation. |
| Genre/Form |
Case studies.
|
| Subject |
Executive departments -- Great Britain -- Evaluation -- Case studies.
|
|
Executive departments. |
|
Government productivity -- Great Britain -- Case studies.
|
|
Government productivity. |
|
Industrial productivity -- Great Britain -- Case studies.
|
|
Industrial productivity. |
| Genre/Form |
Electronic books.
|
|
Electronic books.
|
|
Case studies.
|
| Added Author |
Klein, Rudolf, 1930-
|
|
Day, Patricia, 1940-
|
| Added Title |
How organizations measure success |
| Other Form: |
Print version: Carter, Neil, 1958- How organisations measure success. London ; New York : Routledge, 1992 (DLC) 91009120 |
| ISBN |
9780203208663 |
|
0203208668 |
|
9780415041959 |
|
0415041953 |
|
9780415119122 (paperback) |
|
041511912X (paperback) |
|
9781134813650 (electronic book) |
|
1134813651 (electronic book) |
|
0203208668 |
|
0415041953 (hardback) |
|
