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Bestseller
BestsellerE-book
Author Mirchandani, Kiran, 1968-

Title Phone clones : authenticity work in the transnational service economy / Kiran Mirchandani.

Publication Info. Ithaca : ILR Press, 2012.
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Online eBook. Access restricted to current Rider University students, faculty, and staff.
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Description 1 online resource (x, 174 pages) : illustrations
text file
Bibliography Includes bibliographical references and index.
Contents Introduction : the authentic clone -- Transnational customer service : a new touchstone of globalization -- Language training : the making of the deficient worker -- Hate nationalism and the outsourcing backlash -- Surveillance schooling for professional clones -- "Don't take calls, make contact!" : legitimizing racist abuse -- Being nowhere in the world : synchronous work and gendered time -- Conclusion : authenticity work in the transnational service economy.
Local Note eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America
Subject Call center agents -- India -- Social conditions.
Call center agents.
India.
Social conditions.
Service industries workers -- India -- Social conditions.
Service industries workers.
Customer services -- Social aspects -- India.
Customer services -- Social aspects.
Customer services.
International business enterprises -- Social aspects -- India.
International business enterprises -- Social aspects.
Intercultural communication -- India.
Intercultural communication.
Identity (Psychology) -- India.
Identity (Psychology)
Genre/Form Electronic books.
Electronic books.
Other Form: Print version: Mirchandani, Kiran, 1968- Phone clones. Ithaca : ILR Press, ©2012 9780801450648 (DLC) 2011046319 (OCoLC)760293979
ISBN 0801464145 (electronic book)
9780801464140 (electronic book)
9780801450648 (cloth : alkaline paper)
0801450640 (cloth : alkaline paper)
9780801477676 (paperback : alkaline paper)
0801477670 (paperback : alkaline paper)

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