| Description |
1 online resource (xiii, 219 pages) |
| Physical Medium |
polychrome |
| Description |
text file |
| Contents |
Cover; Copyright; Contents; Preface and Acknowledgments; Chapter 1: In Search of Excellence?; Chapter 2: The Excellence Myth; Chapter 3: Why We Fail to Delight Our Customers (While We Think We Do); Chapter 4: Excellence--Defining, Believing, Living; Chapter 5: The Daily Choice You Make-- Delivering Excellence One Decision at a Time; Chapter 6: Creating Organizational Excellence; Chapter 7: Leading Your People to Excellence; Chapter 8: Making Excellence Personal; Chapter 9: Excellence Daily Choice-- Personal Leadership; Chapter 10: Excellence Daily Choice-- Taking Ownership. |
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Chapter 11: Excellence Daily Choice-- Creative Ways to DelightChapter 12: Excellence Daily Choice--Wow!; Chapter 13: Excellence Daily Choice in Difficult Times; Chapter 14: Just Imagine ... Then Make It Happen; Afterword: Moving Forward; About the Author. |
| Summary |
Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heig. |
| Local Note |
eBooks on EBSCOhost EBSCO eBook Subscription Academic Collection - North America |
| Subject |
Customer services.
|
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Customer services. |
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Consumer satisfaction.
|
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Consumer satisfaction. |
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Success in business.
|
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Success in business. |
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Job satisfaction.
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Job satisfaction. |
| Genre/Form |
Electronic books.
|
| Other Form: |
Print version: Arussy, Lior. Excellence every day. Medford, N.J. : CyberAge Books/Information Today, ©2008 9780910965798 091096579X (DLC) 2008009170 (OCoLC)212908889 |
| ISBN |
9781573879279 (electronic book) |
|
1573879274 (electronic book) |
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9781937290832 (electronic book) |
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1937290832 (electronic book) |
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9781937290849 (electronic book) |
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1937290840 (electronic book) |
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091096579X |
|
9780910965798 |
|
